IT Service Operations Engineer/IT Support Analyst

Irvine TechNology Corporation; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking an IT Support Analyst to provide user support and manage incidents in a fast-paced environment. The role involves troubleshooting Windows and Microsoft 365 issues, user account administration, and participating in IT service improvement efforts. Ideal candidates will have hands-on experience with relevant technologies and a strong service delivery mindset.

Qualifications

• Hands-on experience with Windows 10 and Microsoft 365 environments.
• Strong incident and request management skills with ServiceNow or similar tools.
• Experience with Active Directory and Azure-based platforms.

Responsibilities

• Serve as the first point of contact for user support and manage incidents.
• Provide remote and onsite support for Windows and M365 apps.
• Perform account management tasks in Active Directory and Azure AD.

Skills

Troubleshooting

User account administration

Incident management

Service desk tools

IT asset management

Job description

To Apply for this Job Click Here

Our client is seeking a proactive and service-oriented IT Support Analyst to join their team and play a key role in ensuring smooth and effective technology experiences for end users across the US and Europe. This is an opportunity to get involved in a dynamic environment where you’ll contribute to ongoing digital transformation efforts and support a wide range of technologies and business users.

• Location: New York City, New York – Onsite
• Compensation: This job is expected to pay about $35/hour plus benefits
• No Visa Sponsorship Available for this role

What You’ll Do:

• Serve as the first point of contact for user support, managing incidents and service requests via ServiceNow and keeping users informed throughout the resolution process.
• Provide remote and onsite deskside support, troubleshoot issues with Windows, M365 apps, and end-user devices, and assist with user onboarding and induction.
• Perform account management tasks in Active Directory, Azure AD, and IdentityNow, and track hardware assets and device lifecycles.
• Support rollout and testing of device builds, software updates, and security patches, escalating issues to relevant teams when necessary.
• Participate in IT service improvement efforts, project support activities, and occasional travel to support cross-regional collaboration.

What Gets You the Job:

• Hands-on experience with device builds, troubleshooting, and supporting Windows 10 and Microsoft 365 environments.
• Strong incident and request management skills with working knowledge of ServiceNow or similar service desk tools.
• User account administration experience across Active Directory and Azure-based platforms.
• Familiarity with IT asset management processes and tools.
• Background working in an IT Service organization with a strong service delivery mindset.

We’d love to hear from you—especially if you’re excited about being part of a collaborative, fast-paced IT service team and helping shape the future of tech support across Europe.

If we are still actively screening for this role, our AI Recruiter, Avery, will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery, helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.