IT Service Operations Engineer/IT Support Analyst

ZipRecruiter; New York (NY); On-site; USD 72,000 - 74,000; Full time

Job summary

A dynamic IT service team is looking for a proactive IT Support Analyst based in New York City. This role involves ensuring effective technology experiences for users across the US and Europe. Key responsibilities include desktop support, incident management, and contributing to digital transformation efforts. Join this collaborative environment and help shape the future of tech support.

Qualifications

• Hands-on experience with Windows 10 and Microsoft 365 environments.
• Familiarity with IT asset management tools.
• Experience in a fast-paced IT service organization.

Responsibilities

• Serve as the first point of contact for user support.
• Manage incidents and service requests via ServiceNow.
• Perform account management tasks and track hardware assets.

Skills

Troubleshooting

User account management

Incident management

IT service delivery

Tools

ServiceNow

Active Directory

Azure AD

Job description

Our client is seeking a proactive and service-oriented IT Support Analyst to join their team and play a key role in ensuring smooth and effective technology experiences for end users across the US and Europe. This is an opportunity to get involved in a dynamic environment where you’ll contribute to ongoing digital transformation efforts and support a wide range of technologies and business users.

• Location: New York City, New York - Onsite
• Compensation: This job is expected to pay about $35/hour plus benefits
• No Visa Sponsorship Available for this role

What You’ll Do:

• Serve as the first point of contact for user support, managing incidents and service requests via ServiceNow and keeping users informed throughout the resolution process.
• Provide remote and onsite deskside support, troubleshoot issues with Windows, M365 apps, and end-user devices, and assist with user onboarding and induction.
• Perform account management tasks in Active Directory, Azure AD, and IdentityNow, and track hardware assets and device lifecycles.
• Support rollout and testing of device builds, software updates, and security patches, escalating issues to relevant teams when necessary.
• Participate in IT service improvement efforts, project support activities, and occasional travel to support cross-regional collaboration.

What Gets You the Job:

• Hands-on experience with device builds, troubleshooting, and supporting Windows 10 and Microsoft 365 environments.
• Strong incident and request management skills with working knowledge of ServiceNow or similar service desk tools.
• User account administration experience across Active Directory and Azure-based platforms.
• Familiarity with IT asset management processes and tools.
• Background working in an IT Service organization with a strong service delivery mindset.

We’d love to hear from you—especially if you're excited about being part of a collaborative, fast-paced IT service team and helping shape the future of tech support across Europe.

If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.