Information Services Manager

ZipRecruiter; New York (NY); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading nonprofit organization, committed to improving children and family welfare, is looking for an Information Services Manager in New York. This position involves leading the EHR system management, requiring expertise in software development (PHP, MySQL) and healthcare IT project management. Join a dedicated team and make a significant impact on community health services.

Qualifications

• 5+ years in healthcare IT project management focused on EHR implementations.
• Familiarity with data migration tools and workflow analysis is preferred.
• PMP certification or equivalent project management credential.

Responsibilities

• Design, develop, and modify EHR software using PHP and MySQL.
• Lead end-to-end EHR implementations, collaborating with stakeholders.
• Oversee system testing, training, and support for seamless adoption.

Skills

Object-Oriented Programming

SQL

PHP

MySQL

Communication

Problem Solving

Leadership

Education

Bachelor’s degree in healthcare informatics

Bachelor’s degree in Information Systems

Tools

Microsoft Project

Smartsheet

Jira

Job description

Job Description

A Career at Little Flower:

Little Flower Children and Family Services of New York is a nonprofit organization dedicated to improving the well-being of children, youth, and families across New York City and Long Island since 1929. Our staff of over 500 provides prevention services, foster care, residential treatment, adoption services, and medical and mental health services.

A career with Little Flower can be rewarding in many ways. We seek conscientious and caring individuals committed to strengthening families and supporting children's well-being. If you want a career where you can make a real difference, consider joining our team.

Summary of Job Description:

We are seeking a highly motivated and experienced Information Services Manager to lead and support a team of software development engineers (SDE) managing the Electronic Health Record (EHR) system at the agency and its evolution.

The ideal candidate will have expertise in Object-Oriented Programming (OOP), SQL, PHP, and MySQL to drive system enhancements, ensure regulatory compliance, and optimize clinical and financial workflows.

Principal Responsibilities:

1. Technical Leadership & Development:

• Design, develop, and modify EHR software using PHP and MySQL, following organizational standards.
• Mentor and provide technical guidance to software development teams.
• Create detailed process models, technical specifications, and system documentation.

2. Project Management:

• Lead end-to-end EHR implementations, including requirements gathering, timeline development, and resource allocation.
• Collaborate with vendors and stakeholders to align deliverables with organizational goals.
• Identify risks proactively, implement mitigation strategies, and monitor project milestones.

3. EHR System Optimization & Compliance:

• Oversee system testing, training, and post-implementation support for seamless adoption.
• Configure and optimize clinical billing workflows to maximize reimbursement efficiency.
• Conduct quality assurance reviews to ensure data accuracy and compliance with HIPAA, state, and local regulations.

4. Stakeholder Collaboration:

• Serve as the primary liaison between clinical teams, IT departments, and EHR vendors.
• Lead user acceptance testing (UAT) and workflow integration initiatives.
• Monitor system performance metrics and identify opportunities for improvement.

Minimum Requirements:

• Education: Bachelor’s degree in healthcare informatics, Information Systems, Management, or a related field.
• Experience: 5+ years in healthcare IT project management, with a focus on EHR implementations (Netsmart MyEvolv experience preferred).
• Technical Skills: Proficiency in PHP, MySQL, OOP, and SQL; familiarity with data migration tools and workflow analysis.
• Regulatory Knowledge: Strong understanding of HIPAA, billing compliance, and healthcare operations.
• Soft Skills: Excellent communication, problem-solving, and leadership skills; ability to work independently or collaboratively.

Qualifications:

• PMP certification or equivalent project management credential.
• Experience with tools such as Microsoft Project, Smartsheet, or Jira.
• Expertise in vendor management and training methodologies.

Travel Requirements:

This position can be based in Brooklyn, NY or Wading River, NY (Remote, with some travel required).

Equity and Belonging Statement:

With over 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults, and families. Our mission, vision, and values focus on elevating shared humanity. We are committed to ongoing DEIB efforts to promote equity for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions, and lived experiences.