Support Analyst

FinThrive Revenue Systems, LLC; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

A leading company in the healthcare economy is seeking a Support Analyst to join their remote team. The ideal candidate will have a strong background in data analysis, SQL, and problem-solving skills. This role involves supporting product optimization by utilizing data analytics and ensuring the efficiency of EDI systems. Join a culture focused on customer-centricity and reliability.

Benefits

Flexible working hours

Comprehensive health benefits

Professional development opportunities

Qualifications

• Bachelor’s degree required in a related field.
• Experience in a data analysis or business intelligence role.
• Hands-on experience using SQL and data visualization tools.

Responsibilities

• Develop expert knowledge of the product lifecycle for Insurance Discover.
• Monitor and analyze indicators and identify risks for system health.
• Triage and resolve EDI incidents.

Skills

data analysis

problem solving

SQL

interpersonal skills

organizational skills

Education

Bachelor’s degree in Computer Science, Finance, Math, or Statistics

Tools

SQL (T-SQL preferred)

Tableau

SSRS

Excel

Job description

Posted Thursday, June 5, 2025 at 4:00 AM

Job Description

Title

Support Analyst

Business Unit

CLTEXP

Dept

Support and Data Services

Reports to

Manager, Product Support

Location

Remote

Job Code

Direct Reports

No

FLSA Status

Exempt

Updated

January 2025

About the Role

Impact you will make

What you will do

Develop expert knowledge of the product lifecycle for Insurance Discover

Monitor and analyze indicators and identify risks and opportunities for the health of the system

Utilize system configurations and customizations to optimize the EDI system

Use analytics to support the EDI Optimization objectives of maximizing Efficiency, Accuracy, and Yield

Triage and resolve EDI incidents and facilitate solution on complex matters

Provide data-driven enhancement recommendations and guidance to support product performance

Evaluate and monitor the quality of data received from internal or external clients and drive business decisions to enhance the identification for increased recoveries and revenue

Innovate new ways to monitor internal mappings, data file issues, and current inventory

What you will bring

Bachelor’s degree required (preferably in Computer Science, Finance, Math, or Statistics)

Experience in a data analysis, data analytics, data analyst, or business intelligence role

Hands-on experience using SQL (T-SQL preferred,) creating and modifying stored procedure scripts

Demonstrated experience using problem solving skills to resolve data issues and optimize information systems

Individual must be self-motivated and able to work independently on multiple tasks and projects at any one time

Proven experience with high level analysis projects and able to present results to technical and non-technical stake holders

Strong interpersonal skills with the ability to effectively collaborate across teams

What we would like to see

Experience within Healthcare Insurance or Healthcare Technology

Understanding of EDI (270/271; 837/835) transactions

Self-sufficient and motivated to obtain the skills or knowledge necessary to accomplish complex tasks

Excellent organizational and time management skills with the ability to juggle multiple priorities

Experienced at leveraging data analysis and visualization tools ( i.e. Tableau, SSRS, Excel)

About FinThrive

FinThrive is advancing the healthcare economy.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture .

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits .

FinThrive’s Core Values and Expectations

Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities

Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive .

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture .

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits .

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.