IT Service Management Specialist

Zohorecruit; New York (NY); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Deferred Compensation Plan with 457, 3

Job summary

The City of New York is seeking a qualified professional to monitor and manage job flows using CA Workload Automation DE (dSeries) on z/OS mainframe, UNIX, or PeopleSoft servers. You will respond to job failures, set up dependencies, and occasionally migrate software to production or test environments.

Preferred candidates will have extensive production control experience with mainframes, familiarity with JCL/GSs, and strong SDLC knowledge.

Qualifications

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
• 5 years of experience escalating and documenting critical job failures and schedule problems.
• 5 years of hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.
• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
• Education and/or experience which is equivalent to "1" or "2" above.

Responsibilities

• Monitor job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
• Respond quickly to job failures by determining the general cause and contacting on-call staff for remediation.
• Occasionally migrate software to production and/or test environments.
• Document problems, set up job flow dependencies, and troubleshoot test flows.

Job description

New York, United States | Posted on 10/05/2026

This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server

This position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation.

The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Preferred Skills

• Extensive experience working in Production Control with mainframe or mid-range computer
• Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS
• Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills
• Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82
• Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase)
• Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)

Experience

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
• 5 years' experience escalating and documenting critical job failures and schedule problems.
• 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.
• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
• Education and/or experience which is equivalent to "1" or "2" above.

Hours/Shift: This position is a 3-day work week, consecutive days, 7:30 a.m. until 8:00 p.m. and includes weekends and holidays. The days worked rotate on a predetermined schedule:

• 4 weeks Mon thru Wed
• 4 weeks Thu thru Sat

The City of New York offers a comprehensive set of benefits and programs to employees, including:

• Health insurance
• Pension plan
• Deferred Compensation Plan with 457, 401K and Roth IRA options
• Pre-tax Flexible Spending Accounts programs
• Additional benefits through District Council 37 – Local 2627, the union that represents employees in this title.

The benefits overview also specifies NYCERS Tier 6, Social Security, NYCE IRA, annual/sick leave, and 12 holidays per year.

Salary & Schedule

Salary: $77,000.00 to $87,000.00 annually, commensurate with experience.