IT Service Management Specialist

Computer Task; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

CTG seeks an IT Service Management Specialist in New York, NY to monitor job flows via CA Workload Automation DE and support jobs across z/OS mainframe, UNIX, or PeopleSoft servers. The role requires rapid response to failures, documentation, and occasional migration to prod/test environments.

Preferred candidates have strong mainframe/Unix scheduling experience, knowledge of JCL, and familiarity with production control tools. Excellent communication and SDLC understanding are essential.

Qualifications

• Bachelor degree in computer science, engineering or related field with four years IT service management experience.
• Experience in production control with mainframe or mid-range systems.
• Ability to respond quickly to job failures and coordinate remediation.

Responsibilities

• Monitor job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
• Respond quickly to job failures by determining cause and contacting on-call staff.
• Occasionally migrate software to production and/or test environments.
• Document problems, set up job flow dependencies, and troubleshoot test flows.

Skills

CA Workload Automation DE

z/OS JCL

TSO/ISPF

Mainframe experience

File-AID & IDCAMS

FTPS / Connect: Direct

Incident response

Communication skills

Education

Baccalaureate degree in computer science, engineering or related field

Tools

GDGs

ClearQuest

ClearCase

Putty

WinSCP

Connect: Direct

Job description

CTG is seeking to fill an IT Service Management Specialist opening for our client in New York, NY.

Shift= 3-day work week, consecutive days (7:30am- 8pm) and includes weekends and holidays. The days worked rotate on a predetermined schedule (4 weeks Mon- Wed, then 4 weeks Thurs- Sat.)

This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server. The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Preferred Skills:

• Extensive experience working in Production Control with mainframe or mid-range computer


• Familiarity with establishing job dependencies


• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS


• Knowledge of CA Workload Automation DE or similar enterprise scheduling package


• Knowledge of z/OS JCL and TSO/ISPF


• Experience with mainframe compile, link, and bind procedures


• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct


• Excellent communication (oral and written), interpersonal, organizational, and analytical skills.


• Strong understanding of standard SDLC methodologies


• Knowledge of IMS, D82 Knowledge of UNIX


• Knowledge of PUTTY, WinSCP


• Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel


• Knowledge of PeopleSoft People Tools (Process Monitor)

Experience:

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.


• 5 years' experience escalating and documenting critical job failures and schedule problems.


• 5 years of experience with hands-on work with executing and performing preliminary


• troubleshooting activities involving: scheduler, batch processes, and cycle flows.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;


2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations


3. Education and/or experience which is equivalent to '1' or'2'above.

Excellnt verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.