IT Service Management Specialist

Zohorecruit; New York (NY); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Pension plan

12 holidays per year

Def Comp Plan with 457/401K

Job summary

The City of New York is seeking a Production Control/Job Scheduler to monitor job flows managed by CA Workload Automation DE (dSeries) on z/OS, UNIX, or PeopleSoft servers.

You will manage dependencies, troubleshoot JCL errors, and coordinate on-call remediation while occasionally migrating software to production and test environments. A bachelor’s degree and 5+ years in IT scheduling are preferred.

Qualifications

• Bachelor's degree in computer science, engineering or related field (4-year)
• 5+ years IT scheduling experience preferred
• Experience with mainframe scheduling environments

Responsibilities

• Monitor job flows controlled by CA Workload Automation DE (dSeries)
• Respond to job failures and coordinate remediation with on-call staff
• Migrate software to production and test environments as needed
• Document problems and set up job flow dependencies
• Troubleshoot test and production flows

Skills

Job scheduling

Mainframe z/OS

JCL errors

CA Workload Automation DE

UNIX

TSO/ISPF

GDGs

File-AID

IDCAMS

PeopleSoft

On-call troubleshooting

Education

Bachelor's degree in computer science, engineering or related field

Tools

File-AID

IDCAMS

GDGs

CA Workload Automation DE

Job description

New York, United States | Posted on 10/05/2026

This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server

This position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation.

The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Preferred Skills

• Extensive experience working in Production Control with mainframe or mid-range computer
• Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS
• Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills
• Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82
• Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase)
• Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)

Experience

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
• 5 years' experience escalating and documenting critical job failures and schedule problems.
• 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.
• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
• Education and/or experience which is equivalent to "1" or "2" above.

Hours/Shift: This position is a 3-day work week, consecutive days, 7:30 a.m. until 8:00 p.m. and includes weekends and holidays. The days worked rotate on a predetermined schedule:

• 4 weeks Mon thru Wed
• 4 weeks Thu thru Sat

The City of New York offers a comprehensive set of benefits and programs to employees, including:

• Health insurance
• Pension plan
• Deferred Compensation Plan with 457, 401K and Roth IRA options
• Pre-tax Flexible Spending Accounts programs
• Additional benefits through District Council 37 – Local 2627, the union that represents employees in this title.

The benefits overview also specifies NYCERS Tier 6, Social Security, NYCE IRA, annual/sick leave, and 12 holidays per year.

Salary & Schedule

Salary: $77,000.00 to $87,000.00 annually, commensurate with experience.