IT Service Management Specialist (JVN-783067)

Zohorecruit; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Tri-Force Consulting Services, Inc. in New York, NY is seeking an IT Service Management Specialist (JVN-783067) for a hybrid role (3 days onsite / 2 days remote) at 2 Broadway.

The candidate will monitor CA Workload Automation DE job flows on z/OS/mainframe, UNIX, or PeopleSoft environments and respond quickly to failures. Required are 3–5 years with Windows-based scheduling, 5+ years handling critical failures, and hands-on troubleshooting of schedulers and batch processes, plus a relevant

Qualifications

• Requires 3–5 years of scheduling experience with a Windows-based scheduling system.
• 5+ years of escalating and documenting critical job failures and schedule problems.
• 5 years of hands-on troubleshooting involving scheduler, batch processes and cycle flows.
• Bachelor's degree in computer science, engineering or related field with four years IT service management experience or eight years experience in the field.

Responsibilities

• Monitor job flows controlled by CA Workload Automation DE (dSeries).
• Respond quickly to job failures by determining cause and contacting on-call staff.
• Occasionally migrate software to production and/or test environments.
• Document problems, set up job flow dependencies, and troubleshoot test flows.

Skills

Production Control

JCL troubleshooting

CA Workload Automation DE

z/OS JCL

UNIX

PeopleSoft

Problem diagnosis

SDLC knowledge

Education

Bachelor's degree in computer science or related field

Bachelor's degree with 8+ years IT service management experience

Tools

File-AID

IDCAMS

PUTTY

WinSCP

Rational Tools (ClearQuest/ClearCase)

MS Word

MS Excel

Connect:Direct

Job description

IT Service Management Specialist (JVN-783067)

Full time | Tri-Force Consulting Services, Inc. | United States

Posted On 10/05/2026

Job Information

IT Services

Work Experience 5+ years

NA

City New York

State/Province New York

10001

Job Description

Job Title: IT Service Management Specialist (JVN-783067)

Location: 2 Broadway

Notes- This is Hybrid Role (3 days onsite / 2 days remote).

Job Description

• The Financial Information Services Agency (FISA) has a vacancy for a Job Administration/Production Control Technician reporting to the night Shift Supervisor.
• This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
• The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server.
• The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments.
• Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Skills/experience of the assigned staff:

Required

• Extensive experience working in Production Control with mainframe or mid-range computer Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills. Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82 Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)

Experience

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
• 5 years' experience escalating and documenting critical job failures and schedule problems.
• 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.

1. A baccalaureate degree froman accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree froman accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations

3. Education and/or experience which is equivalentto "1" or"2"above.

firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence.

Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation’s fastest-growing companies.