Tech Support Scheduler

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Deferred Compensation Plan

Job summary

The City of New York seeks a Tech Support Scheduler for the Financial Information Services Agency, Office of Payroll Administration, reporting to the HR/Payroll Tech Support Supervisor. You will run batch job streams, verify job conditions, and coordinate with multiple teams to resolve issues.

This role requires deep knowledge of CA Workload Automation DE (dSeries), IBM mainframe, z/OS, JCL, and related tools. NYC location near Madison Square Garden.

Qualifications

• Bachelor's degree or higher in CS/Engineering or related field.
• 4+ years in datacenter/IT infrastructure operations or equivalent.
• Experience with mainframe scheduling tools and batch processing.

Responsibilities

• Run batch job streams and verify job condition codes.
• Interact with support groups to resolve issues.
• Document changes to the master schedule for technicians.
• Coordinate event scheduling and planning meetings.
• Understand interaction between IBM mainframe, Unix, and PeopleSoft servers.

Skills

CA Workload Automation DE

JCL

ISPF

Unix Shell scripting

Mainframe batch processing

Problem solving

Communication

Education

Baccalaureate degree in computer science, engineering or related field

Eight years of relevant datacenter/IT infrastructure experience

Equivalent experience

Tools

CA-7

Control-M

IBM Tivoli

NDM/Connect: Direct

File-AID

IDCAMS

Job description

• Salary Band: $80,000 to $90,000
• Compensation: USD 77,000 - USD 87,000

Job Description

The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) has a vacancy for a Tech Support Scheduler reporting directly to FISA's HR/Payroll Tech Support Job Administration Supervisor.

The candidate will be responsible to:

• Run batch job streams via CA Workload Automation DE (dSeries) and must understand and be able to verify job condition codes.
• Interact with all support groups in problem determination and resolutions.
• Identify schedule impacts due to changes and proactively escape to team. Work with team to resolve discrepancies.
• Get involved in event scheduling meetings and/or interactive planning meetings as required by the team and or clients.
• Document all changes made to the master schedule that the Technicians in the Job Administration team can follow.
• Understand the interaction between the IBM mainframe and the various Unix and PeopleSoft Servers (and the various intra system job relationships).
• Run various test streams for our Application Development and Testing departments.

Preferred Skills:

• Demonstrated ability to manage the design of the CA Workload Automation DE (dSeries) scheduling tool or similar.
• Demonstrated ability to monitor the health of executing job flows (e.g., stalled flows or batch job condition codes) using the CA Workload Automation DE (dSeries) scheduling tool or similar
• Ability to schedule and process ad-hoc requests in mainframe and distributed environments as requested
• In-depth knowledge of the IBM Mainframe and z/OS constructs such as JCL, GDGs, PDSEs, flat files.
• Working knowledge of ISPF
• Knowledge of the UNIX Shell scripting and debugging capabilities is a plus
• Strong diagnostic and problem-solving skills
• Ability to plan, manage and work independently with minimal direction
• Process Backups/Restores as required
• Excellent communication skills and the ability to produce quality work under pressure.
• 3 - 5 years of scheduling experience with major scheduling packages like CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, CA-ESP
• 5 years of hands-on work with executing job streams, and performing preliminary troubleshooting activities involving scheduler, batch processes, and cycle flows.
• Excellent knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM)
• Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS
• Knowledge of IMS and/or DB2
• Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)

Additional Information

P-123

The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pension plan, Deferred Compensation Plan (with 457, 401K and Roth IRA options), pre-tax Commuter Benefit program, pre-tax Flexible Spending Accounts programs and more. Additional benefits such as prescription drug coverage, dental benefits, vision care benefits and more are also available through District Council 37 - Local 2627, the union that represents employees in this title.

Position is located in NYC near Madison Square Garden and Hudson Yards

Hours/Shift

35 hours Weekly/Day

9:00 AM - 5:00 PM

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.