IT Service Management Reporting Analyst,Austin, TX,United States

Intellibee; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled IT Service Management Reporting Analyst to enhance service management processes through data analysis and reporting. In this vital role, you will develop and manage comprehensive reports and dashboards using the ServiceNow platform while collaborating with stakeholders to translate requirements into actionable insights. Your expertise in performance analytics will be crucial for monitoring and improving efficiency. This position offers the chance to work in a dynamic environment, where your contributions will directly impact the effectiveness of service management operations. If you're passionate about data accuracy and reporting excellence, this opportunity is perfect for you.

Qualifications

• 6+ years of experience in data management and reporting.
• Strong proficiency in ServiceNow reporting and performance analytics.

Responsibilities

• Develop and manage reports and dashboards within ServiceNow.
• Ensure data accuracy through regular audits and validations.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Detail-Oriented

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

ServiceNow

Tableau

Power BI

Job description

IT Service Management Reporting Analyst,Austin, TX,United States

IT Service Management Reporting Analyst

Job Description: A Service Management Reporting Analyst plays a crucial role in managing and analyzing data to support service management processes. Here’s a general overview of the job description

Responsibilities:

• Develop, create, and manage comprehensive reports and dashboards within the ServiceNow platform.
• Utilize performance analytics to monitor and enhance the efficiency and effectiveness of ServiceNow processes.
• Collaborate with stakeholders to gather requirements and translate them into actionable reports and insights.
• Ensure data accuracy and integrity by performing regular data audits and validation.
• Provide training and support to end-users on how to effectively use ServiceNow reporting tools.
• Stay up-to-date with the latest ServiceNow features and best practices to continuously improve reporting capabilities.
• Troubleshoot and resolve issues related to ServiceNow reports and performance analytics.

Qualifications:

• Minimum of 6 years of experience
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Reporting Analyst or similar role.
• Strong proficiency in creating and managing reports within the ServiceNow platform.
• Hands-on experience with ServiceNow Performance Analytics.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on data accuracy and quality.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – Reporting.
• Experience with other data visualization tools (e.g., Tableau, Power BI).
• Knowledge of IT Service Management (ITSM) processes and best practices.