IT Service Management Reporting Analyst

Intellibee Inc; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled IT Service Management Reporting Analyst to join their dynamic team. In this pivotal role, you will develop and manage comprehensive reports and dashboards within the ServiceNow platform, utilizing performance analytics to enhance service management processes. Your expertise will be crucial in ensuring data accuracy and providing training to end-users. This opportunity offers a chance to work in a collaborative environment where your contributions will directly impact the efficiency of IT services. If you have a passion for data and a knack for problem-solving, this role is perfect for you.

Qualifications

• 6+ years of experience in IT service management or reporting.
• Proven experience with ServiceNow and performance analytics.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop and manage reports and dashboards in ServiceNow.
• Collaborate with stakeholders to gather reporting requirements.
• Ensure data accuracy through regular audits and validations.

Skills

ServiceNow Reporting

Performance Analytics

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

ServiceNow

Tableau

Power BI

Job description

Join to apply for the IT Service Management Reporting Analyst role at Intellibee Inc.

Location: Austin, TX, United States

Job Description: A Service Management Reporting Analyst plays a crucial role in managing and analyzing data to support service management processes. Here’s a general overview of the job description:

Responsibilities:

1. Develop, create, and manage comprehensive reports and dashboards within the ServiceNow platform.
2. Utilize performance analytics to monitor and enhance the efficiency and effectiveness of ServiceNow processes.
3. Collaborate with stakeholders to gather requirements and translate them into actionable reports and insights.
4. Ensure data accuracy and integrity by performing regular data audits and validation.
5. Provide training and support to end-users on how to effectively use ServiceNow reporting tools.
6. Stay up-to-date with the latest ServiceNow features and best practices to continuously improve reporting capabilities.
7. Troubleshoot and resolve issues related to ServiceNow reports and performance analytics.

Qualifications:

• Minimum of 6 years of experience.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Reporting Analyst or similar role.
• Strong proficiency in creating and managing reports within the ServiceNow platform.
• Hands-on experience with ServiceNow Performance Analytics.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on data accuracy and quality.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – Reporting.
• Experience with other data visualization tools (e.g., Tableau, Power BI).
• Knowledge of IT Service Management (ITSM) processes and best practices.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting