IT Service Management Lead - Remote (2 days) & Equity

Quantinuum; Broomfield (CO); Hybride; USD 98 000 - 131 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Flexible work arrangements

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Equity opportunities

Paid time off

Paid holidays

Paid parental leave

Employee discounts

Résumé du poste

Quantinuum seeks an IT Service Management Lead in Broomfield, CO. This senior role strengthens governance, measurement, and continuous improvement of IT services across the organization, including incident, change, problem, transition, and release management.

You will own the CMDB in ServiceNow, drive service data integrity, and provide clear communications during major incidents and planned maintenance. Hybrid work up to two days per week with approvals.

Qualifications

• Bachelor’s degree required.
• 8+ years of IT service management or IT service delivery experience.
• ITIL certification.
• U.S. Person due to contractual requirements (citizenship, permanent residency, or visa).
• Due to national security, candidates must not be PRC or Russian national unless U.S. citizen.

Responsabilités

• Lead major incident management and post-incident reviews.
• Own change management with risk and business impact alignment.
• Drive problem management and root-cause analysis.
• Support transition and release management for new services.
• Own CMDB quality and service data in ServiceNow.
• Develop and maintain service management processes and runbooks.
• Oversee IT service metrics, KPIs, and SLAs.
• Communicate service updates to leadership and stakeholders.

Connaissances

ITIL

ServiceNow

Incident management

Change management

Problem management

CMDB

KPIs

SLAs

IT service management

Formation

Bachelor’s Degree

Master’s degree (preferred)

Outils

ServiceNow

ITSM

Description du poste

Quantinuum seeks an IT Service Management Lead in Broomfield, CO. This senior role strengthens governance, measurement, and continuous improvement of IT services across the organization, including incident, change, problem, transition, and release management.

You will own the CMDB in ServiceNow, drive service data integrity, and provide clear communications during major incidents and planned maintenance. Hybrid work up to two days per week with approvals.