ServiceNow Platform Manager - 1081

Quantinuum; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

Quantinuum in Broomfield, CO is seeking a ServiceNow Platform Manager to own the roadmap, governance, and platform delivery. You will translate business needs into prioritized capabilities, manage stakeholder demand, and coordinate with a Systems Integrator to achieve measurable outcomes.

This full‑time, mid‑level role supports remote work up to 2 days per week. Requires ITIL Foundation, CSA, ITSM/CSM certifications, and 5+ years of ServiceNow experience; U.S. Person status is required.

Qualifications

• Bachelor’s degree minimum.
• 5+ years of ServiceNow experience in administration, business analysis, product ownership, platform management, or consulting.
• ServiceNow CSA certification.
• ServiceNow Certified Implementation Specialist in ITSM and CSM.
• U.S. Person status required by contract (citizen, permanent resident or approved status).
• Due to national security requirements, non‑U.S. nationals may be restricted.

Responsibilities

• Own the ServiceNow platform, roadmap, governance, standards and platform utilization.
• Drive continuous improvement with automation, workflow, self-service and AI enablement.
• Partner with business stakeholders to translate requirements into functional specs and priorities.
• Act as trusted adviser on capabilities, manage intake, prioritization and demand.
• Serve as primary contact for the ServiceNow Systems Integrator and oversee performance.
• Coordinate release planning, knowledge transfer and maintain platform documentation.
• Lead backlog management, governance forums and decision rights for platform design.
• Coordinate testing, acceptance criteria and deployment readiness.
• Monitor platform health, adoption and service performance.

Skills

ITIL Foundation

Stakeholder management

ServiceNow expertise

Cross-functional collaboration

Automation and AI enablement

Education

Bachelor’s degree

Tools

ServiceNow platform

Systems Integrator coordination

Job description

ServiceNow Platform Manager - 1081 at Quantinuum, US Broomfield, CO (remote). A mid-level full time position in the IT Support Services team, listed under software engineering.

We are seeking a ServiceNow Platform Manager in our Broomfield, CO, location.

Quantinuum is seeking an experienced ServiceNow Platform Manager to serve as the primary internal owner and product lead for the ServiceNow platform. This role manages the platform roadmap, stakeholder demand, governance, vendor delivery, release coordination, and business outcomes, while ensuring business requirements are translated into well-defined, prioritized, and successfully delivered platform capabilities.

Quantinuum believes that employees work better, more efficiently and more collaboratively in close proximity to other employees, where ideas can be exchanged readily, and decisions can be made more quickly for the benefit of the Company and our customers. All employees should work at their assigned location; however, this role may offer the opportunity to work remotely up to 2 days per week, with approvals.

WE VALUE

• ITIL Foundation Certification.
• Experience with CMDB and CSDM, Service Catalog, Asset Management, Knowledge Management, Performance Analytics, Workflow and Automation.
• Experience supporting enterprise-scale ServiceNow environments.
• Strong customer and stakeholder focus.
• Ability to influence without direct authority.
• Comfort operating in both strategic and tactical capacities.
• Organized, detail-oriented working style with the ability to manage multiple priorities.
• Collaborative approach with both technical and non-technical audiences.
• Focus on process simplification, automation, and measurable business outcomes.
• Experience managing third-party ServiceNow implementation partners.
• Strong understanding of ITSM processes and ITIL principles.
• Experience gathering and translating business requirements into platform solutions.
• Demonstrated experience leading cross-functional stakeholder discussions.
• Ability to prioritize competing demands across multiple business units.

Responsibilities

• ServiceNow platform ownership: Serve as the primary internal owner of the ServiceNow platform, developing and maintaining a roadmap aligned to business priorities, platform governance, standards, best practices, and consistent use of platform capabilities across the organization.
• Continuous improvement: Drive improvement initiatives that use ServiceNow capabilities, automation, workflow, self-service and AI enablement to reduce manual effort and improve the employee experience.
• Business relationship management: Partner with business stakeholders to understand requirements, pain points and opportunities; facilitate requirements workshops and process assessments; and translate business needs into functional requirements, user stories and implementation priorities.
• Stakeholder advisory and demand management: Act as a trusted advisor on ServiceNow capabilities and best practices, managing intake, prioritization and demand management across competing business needs.
• Systems Integrator management: Serve as the primary point of contact for the ServiceNow Systems Integrator, managing performance, deliverables, utilization, and service quality.
• Deliverable acceptance and oversight: Review and formally accept Systems Integrator deliverables in coordination with relevant technical and business owners, including estimates, project plans, solution designs and implementation approaches.
• Release and knowledge management: Coordinate release planning and change schedules with Systems Integrator resources, ensuring knowledge transfer and documentation are maintained for platform changes and that Quantinuum retains appropriate platform documentation and institutional knowledge.
• Platform governance and delivery oversight: Lead backlog management and prioritization, review proposed configurations and enhancements for alignment with business objectives and platform standards, and establish clear decision rights, escalation paths, and governance forums for platform demand and design decisions.
• Testing and deployment readiness: Coordinate testing, acceptance criteria, user acceptance, deployment planning, release management and stakeholder communications, validating that delivered solutions meet approved requirements and are ready for production deployment.
• Platform performance and documentation: Monitor platform health, adoption, and service performance, and ensure proper documentation of configurations, workflows, integrations, and operational procedures.

Requirements

• Bachelor’s degree minimum
• 5+ years of ServiceNow experience in administration, business analysis, product ownership, platform management, or consulting roles.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist certification(s) in ITSM and CSM.
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.