IT Service Management Lead - Remote (2 days/wk)

Quantinuum; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Quantinuum is seeking an IT Service Management Lead in Broomfield, CO with hybrid work options (remote up to 2 days per week). You will own governance, drive major incident, change and problem management, and align IT services to business impact.

Responsibilities include owning the knowledge repository, driving CMDB quality and service data integrity in ServiceNow, and communicating outcomes using metrics, KPIs, and SLAs to IT, InfoSec, Engineering and business stakeholders while maturing the

Qualifications

• Senior IT service management experience with governance and metrics.
• Proven ability in major incident, change, and problem management.
• Experience driving CMDB quality and service data integrity in ServiceNow.

Responsibilities

• Lead and improve IT service governance, KPIs, and SLAs.
• Own knowledge repository, communication during high-impact events.
• Collaborate with IT, InfoSec, Eng, and stakeholders to mature service management.

Skills

ITSM

Incident management

Change management

Problem management

Release management

ServiceNow

CMDB

Service metrics

Tools

ServiceNow

CMDB

Job description

Quantinuum is seeking an IT Service Management Lead in Broomfield, CO with hybrid work options (remote up to 2 days per week). You will own governance, drive major incident, change and problem management, and align IT services to business impact.

Responsibilities include owning the knowledge repository, driving CMDB quality and service data integrity in ServiceNow, and communicating outcomes using metrics, KPIs, and SLAs to IT, InfoSec, Engineering and business stakeholders while maturing the