IT Service Management Lead - 1080

Quantinuum; United States; Híbrido; USD 140 000 - 190 000; Tempo integral

Resumo da oferta

Quantinuum is seeking an IT Service Management Lead in Broomfield, CO with hybrid work options (remote up to 2 days per week). You will own governance, drive major incident, change and problem management, and align IT services to business impact.

Responsibilities include owning the knowledge repository, driving CMDB quality and service data integrity in ServiceNow, and communicating outcomes using metrics, KPIs, and SLAs to IT, InfoSec, Engineering and business stakeholders while maturing the

Qualificações

• Senior IT service management experience with governance and metrics.
• Proven ability in major incident, change, and problem management.
• Experience driving CMDB quality and service data integrity in ServiceNow.

Responsabilidades

• Lead and improve IT service governance, KPIs, and SLAs.
• Own knowledge repository, communication during high-impact events.
• Collaborate with IT, InfoSec, Eng, and stakeholders to mature service management.

Conhecimentos

ITSM

Incident management

Change management

Problem management

Release management

ServiceNow

CMDB

Service metrics

Ferramentas

ServiceNow

CMDB

Descrição da oferta de emprego

IT Service Management Lead - 1080 at Quantinuum, US Broomfield, CO (remote). A lead-level full time position in the IT Support Services team, listed under quantum applications.

We are seeking an IT Service Management Lead in our Broomfield, CO , location. The IT Service Management Lead is a senior role responsible for strengthening how IT services are governed, measured, communicated, and continuously improved across Quantinuum. This role takes a forward position in major incident management, change management, problem management, transition, and release management, ensuring these practices are consistent, visible, and aligned to business impact. The role owns the knowledge repository, drives CMDB quality and service data integrity in ServiceNow, and leads clear communication during high-impact service events and planned change. Working closely with IT, InfoSec, Engineering, Enterprise Applications, and business stakeholders, the IT Service Management Lead uses metrics, KPIs, SLAs, and trend insight to improve service performance, reduce recurring issues, and mature overall service management capability across the organization. Working within the service strategy and priorities set by IT leadership, this role will translate strategic direction into consistent service management practices, measurable improvements and stronger operational outcomes across IT. Quantinuum believes that employees work better, more efficiently and more collaboratively in close proximity to other employees, where ideas can be exchanged readily, and decisions can be made more quickly for the benefit of the Company and our customers. All employees should work at their assigned location; however, this role may offer the opportunity to work remotely up to 2 days per week, with approvals