IT Service Guru & Tech Support Pro (Windows/365)

Bluetek IT Solutions; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k with 5% match

Vacation: 2 weeks first year, 3 weeks

Medical, dental, and vision insurance

Paid holidays

Pizza Fridays

Energy drinks always stocked

Weekly training sessions

Job summary

Bluetek IT Solutions is seeking an IT Service Guru to deliver prompt, reliable IT support across desktops, laptops, mobile devices, and network infrastructure. You will troubleshoot, resolve, and prevent issues while maintaining high customer satisfaction and smooth IT operations.

You will join a team focused on ongoing training, continuous improvement, and a balanced, growth-oriented work environment. Minimum 2 years in IT support with certifications is preferred, and on-site work in the

Qualifications

• Minimum 2 years IT support or related field.
• Proficiency with Windows OS and Office 365.
• Strong communication with a customer-focused approach.
• Ability to manage multiple tasks independently or in a team.
• Willingness to learn new technologies.
• Relevant IT certifications (e.g., CompTIA A+ or Microsoft) are a plus.

Responsibilities

• Respond to and resolve IT support requests across hardware, software, and network issues.
• Provide expert guidance on Windows OS, Office 365, and business applications.
• Maintain documentation and update ticketing systems promptly.
• Collaborate with teammates to escalate complex issues and ensure quick resolutions.
• Participate in ongoing training and continuous improvement initiatives.

Skills

Windows OS

Office 365

IT support

Customer service

Communication skills

Teamwork

CompTIA A+

Adaptability

Tools

Ticketing systems

Job description

Bluetek IT Solutions is seeking an IT Service Guru to deliver prompt, reliable IT support across desktops, laptops, mobile devices, and network infrastructure. You will troubleshoot, resolve, and prevent issues while maintaining high customer satisfaction and smooth IT operations.

You will join a team focused on ongoing training, continuous improvement, and a balanced, growth-oriented work environment. Minimum 2 years in IT support with certifications is preferred, and on-site work in the