MSP Tech GURU - IT Support Specialist

Bluetek IT Solutions; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k with 5% match

Vacation: 2 weeks first year, 3 weeks

Medical, dental, and vision insurance

Paid holidays

Pizza Fridays

Energy drinks always stocked

Weekly training sessions

Job summary

Bluetek IT Solutions is seeking an IT Service Guru to deliver prompt, reliable IT support across desktops, laptops, mobile devices, and network infrastructure. You will troubleshoot, resolve, and prevent issues while maintaining high customer satisfaction and smooth IT operations.

You will join a team focused on ongoing training, continuous improvement, and a balanced, growth-oriented work environment. Minimum 2 years in IT support with certifications is preferred, and on-site work in the

Qualifications

• Minimum 2 years IT support or related field.
• Proficiency with Windows OS and Office 365.
• Strong communication with a customer-focused approach.
• Ability to manage multiple tasks independently or in a team.
• Willingness to learn new technologies.
• Relevant IT certifications (e.g., CompTIA A+ or Microsoft) are a plus.

Responsibilities

• Respond to and resolve IT support requests across hardware, software, and network issues.
• Provide expert guidance on Windows OS, Office 365, and business applications.
• Maintain documentation and update ticketing systems promptly.
• Collaborate with teammates to escalate complex issues and ensure quick resolutions.
• Participate in ongoing training and continuous improvement initiatives.

Skills

Windows OS

Office 365

IT support

Customer service

Communication skills

Teamwork

CompTIA A+

Adaptability

Tools

Ticketing systems

Job description

IT Service Guru at Bluetek IT Solutions

Join Bluetek IT Solutions as an IT Service Guru and be at the forefront of delivering exceptional IT support services to our valued clients. This role focuses on providing prompt, reliable, and expert technical assistance to troubleshoot, resolve, and prevent IT issues efficiently.

You will work closely with our team to maintain high levels of customer satisfaction, ensuring seamless IT operations across desktops, laptops, mobile devices, and network infrastructure.

Key Responsibilities:

• Respond to and resolve a wide range of IT support requests including hardware, software, and network issues.
• Provide expert guidance and support related to Windows OS, Office 365, and other business applications.
• Maintain accurate documentation and update ticketing systems in a timely manner.
• Collaborate with team members to elevate complex issues and ensure rapid resolution.
• Participate in ongoing training and contribute to continuous improvement initiatives.

Why work with Bluetek IT Solutions?

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Exposure to cutting‑edge technology and diverse client environments.
• Commitment to work‑life balance and employee well‑being.

Requirements:

• Minimum 2 years experience in IT support or related field.
• Proficiency in troubleshooting Windows operating systems, Microsoft Office 365, and common business applications.
• Strong communication skills with a customer‑oriented approach.
• Ability to manage multiple tasks efficiently and work independently or within a team.
• Willingness to learn new technologies and adapt to changing environments.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications) are an advantage.

Compensation & Benefits

• Competitive salary
• 401k with 5% match
• Vacation: 2 weeks first year, 3 weeks after year two
• Medical, dental, and vision insurance
• Paid holidays
• Pizza Fridays
• Energy drinks always stocked
• Weekly training sessions to stay sharp