IT Service Dispatch & Scheduling Specialist

Talentify; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Certification reimbursement

Advancement opportunities

Culture of accountability

Job summary

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We support legal, financial, healthcare, and other sectors by providing secure, scalable technology solutions and proactive guidance.

The Dispatcher role is core to our operations, coordinating service delivery, scheduling engineers and vendors, and maintaining dispatch workflows in a fast-paced MSP environment.

Qualifications

• Prior dispatch experience in an IT environment or MSP.
• Exceptional organizational skills with the ability to manage competing priorities.
• Detail-oriented with a focus on accuracy and follow-through.
• Comfortable using ticketing systems and managing technician workflows.
• Excellent written and verbal communication skills.
• Strong sense of accountability and proactive work ethic.
• Ability to document processes clearly for team use and future reference.

Responsibilities

• Manage and maintain the dispatch calendar for technical support and project teams.
• Schedule and coordinate appointments between clients, engineers, and vendors.
• Monitor service tickets and ensure timely updates to move them toward resolution.
• Communicate effectively with clients, vendors, and internal teams regarding scheduling, ticket status, and service expectations.
• Create and maintain documentation related to dispatch procedures and workflows.
• Support general administrative tasks and contribute to operational efficiency.
• Assist in identifying and improving dispatch and scheduling processes.
• Ensure all activities align with The 20’s commitment to quality service delivery.

Skills

Dispatch experience

Organizational skills

Detail oriented

Ticketing systems

Communication

Accountability

Process documentation

Education

Associate or Bachelor’s degree preferred

High school diploma

Tools

Kaseya BMS

ConnectWise

IT Glue

Job description

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We support legal, financial, healthcare, and other sectors by providing secure, scalable technology solutions and proactive guidance.

The Dispatcher role is core to our operations, coordinating service delivery, scheduling engineers and vendors, and maintaining dispatch workflows in a fast-paced MSP environment.