IT Service Desk Specialist - Frontline Tech Support

NYC Department of Environmental Protection (NYC DEP); New York (NY); In loco; USD 75.000 - 90.000; Tempo pieno

Descrizione del lavoro

The NYC Department of Environmental Protection (DEP) is seeking an IT Service Management Specialist to provide Tier I support to DEP staff. You will troubleshoot desktop, printers, and mobile devices, and coordinate with Tier II/III for complex issues.

Qualified candidates hold a related Bachelor’s degree or equivalent combination, with strong knowledge of Windows, AD, and networking. NYC residency not required; 55-a Program eligibility noted.

Competenze

• Bachelor's degree in computer science, engineering or related field with 4+ years IT service management experience.
• Alternatively, 8+ years IT service management experience without a degree.
• Equivalence to listed qualifications accepted.

Mansioni

• Provide first line IT support for desktop, printers, and mobile devices.
• Troubleshoot issues via phone, email, or remote access tools.
• Escalate complex issues to Tier II/III support as needed.
• Install software and apply security patches on workstations.
• Maintain SOPs for deployments and account administration.

Conoscenze

Windows 10/11

Office 365

MS Teams

Active Directory

Networking

Remote Desktop

Privileged Identity

Formazione

Bachelor's degree in cs/engineering

4+ years IT service management experience

8+ years IT service management experience

Strumenti

Remote Desktop

Privileged Identity

Active Directory

Descrizione del lavoro

The NYC Department of Environmental Protection (DEP) is seeking an IT Service Management Specialist to provide Tier I support to DEP staff. You will troubleshoot desktop, printers, and mobile devices, and coordinate with Tier II/III for complex issues.

Qualified candidates hold a related Bachelor’s degree or equivalent combination, with strong knowledge of Windows, AD, and networking. NYC residency not required; 55-a Program eligibility noted.