IT Service Desk Technician II

Goldbelt, Inc.; Albuquerque, Northern (NM, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Paid time off

Job summary

Goldbelt, Inc. is seeking a Service Center Technician II to provide Tier II IT support for DOI/IA related services. You will log incidents, respond to inquiries, and coordinate with other teams to resolve issues while keeping customers informed throughout the lifecycle of each ticket.

Experience with Windows environments, incident management, and remote troubleshooting is preferred. The role emphasizes accuracy, accountability, and timely communication in a fast-paced government service center.

Qualifications

• Familiarity with standalone and network computers and associated peripheral devices.
• Excellent hearing, vision and hand‑eye coordination.
• IT service knowledge including incident management and ticketing processes.

Responsibilities

• Receive and respond to customer telephone calls concerning inquiries or problems regarding OIMT functions.
• Accept and process all customer Incident, Problem, and Change Tickets.
• Assist with incident determination and resolution for Windows enterprise environments and related software and hardware.
• Document all interactions and updates in the Service Center Ticket System.
• Provide proactive communication and escalate when needed to ensure timely resolution.

Skills

Standalone computers

Network computers & peripherals

Hand‑eye coordination

Education

High School Diploma or GED

ITIL v4

CompTIA A+

Job description

Goldbelt, Inc. is seeking a Service Center Technician II to provide Tier II IT support for DOI/IA related services. You will log incidents, respond to inquiries, and coordinate with other teams to resolve issues while keeping customers informed throughout the lifecycle of each ticket.

Experience with Windows environments, incident management, and remote troubleshooting is preferred. The role emphasizes accuracy, accountability, and timely communication in a fast-paced government service center.