IT Service Desk Technician I: Windows & Office 365 Support

Penske

Reading (Berks County)

On-site

USD 42,000 - 54,000

Full time

8 days ago

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Job summary

Penske IT Service Desk Technician provides technical support to Penske PC users in corporate and field locations. Responsibilities include hardware/software troubleshooting, logging calls, and coordinating with programming staff to resolve issues.

The role requires at least 2 years of customer service (technical preferred), experience in Service Desk and PM, and knowledge of Windows 10/Edge/Chrome/Office 365, printers, and basic network/VDI concepts. Travel may be necessary.

Qualifications

Two years of customer service experience (technical preferred).
Prior Service Desk and Project Management experience preferred.
Vocational/Technical or certification required.
Bachelor's Degree preferred.
A+ Technical Certifications preferred.
Excellent communication skills required.
Knowledge of Windows 10, Edge, Chrome, and Office 365.
Knowledge of and ability to troubleshoot printers in a Windows environment.
Basic understanding of VDI and network connectivity.
Working knowledge of wireless technology and mobile environment.
Willingness to travel as necessary, work schedule, and background check including drug screening.

Responsibilities

Provide first level troubleshooting to resolve general Penske system issues for corporate and field users via phone and remote tools.
Work on special projects and laptop software configuration.
Log all support calls in the call tracking system.
Collaborate with programming staff to communicate software issues.
Follow-up with callers to ensure customer satisfaction.
Assist with other projects and tasks as assigned by supervisor.