IT Service Desk Technician I - Windows & Helpdesk Support

Penske Truck Leasing Co., L.P.; Reading (Berks County); On-site; USD 42,000 - 65,000; Full time

Job summary

Penske IT Service Desk Technician provides day-to-day end-user support for Penske PC users in corporate and field locations. The role covers hardware and software troubleshooting and requires effective communication to resolve issues promptly.

You will research and follow up on problems, log calls, and work with programming staff to relay software issues. Some travel and flexible scheduling may be required to support Penske locations.

Qualifications

• Two years of prior customer service experience (technical preferred).
• Prior Service Desk and Project Management experience preferred.
• A+ Technical Certifications preferred.

Responsibilities

• Provide first level troubleshooting to resolve general Penske system issues for corporate and field users via phone and remote tools.
• Log all support calls into the tracking system and follow up as needed.
• Collaborate with programming staff to communicate software issues and implement resolutions.
• Assist with laptop software configurations and special projects as assigned by supervisor.
• Ensure customer satisfaction through effective communication and timely updates.

Skills

Customer service

Service desk

Communication skills

Windows troubleshooting

Education

Vocational/Technical certification

Bachelor's degree preferred

A+ Certification preferred

Tools

Printer troubleshooting

VDI

Network connectivity

Wireless technology

Job description

Penske IT Service Desk Technician provides day-to-day end-user support for Penske PC users in corporate and field locations. The role covers hardware and software troubleshooting and requires effective communication to resolve issues promptly.

You will research and follow up on problems, log calls, and work with programming staff to relay software issues. Some travel and flexible scheduling may be required to support Penske locations.