IT Service Desk Technician I – Early-Career Support

Pacific Seafood; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

401(k) with match

Paid time off

Employee Assistance Program

Product purchase program

Job summary

Pacific Seafood in Clackamas, OR is seeking a Service Desk Technician I to support our IT group. You will assist team members with PC, network printer, and phone system issues and help maintain user accounts.

The role requires a proactive, self-starting individual with at least two years' experience supporting Windows 10/11 and Microsoft 365, and a valid driver's license. On-call rotation is required.

Qualifications

• Requires High School Diploma.
• Two years of experience supporting networked Windows computers.
• Experience with AS/400 and/or phone systems preferred.

Responsibilities

• Provide first-level technical support via phone, email, or chat.
• Support and maintain Active Directory.
• Configure PCs and laptops; configure and support network printers.
• Monitor ticket queues, assign tickets, and ensure timely resolution.
• Document all interactions in the ticketing system; provide local and remote user support and training.

Skills

Technical troubleshooting

Phone support

Education

High School Diploma

Tools

Windows 10/11

Microsoft 365

AS/400 (preferred)

Job description

Pacific Seafood in Clackamas, OR is seeking a Service Desk Technician I to support our IT group. You will assist team members with PC, network printer, and phone system issues and help maintain user accounts.

The role requires a proactive, self-starting individual with at least two years' experience supporting Windows 10/11 and Microsoft 365, and a valid driver's license. On-call rotation is required.