IT Service Desk Technician (Hybrid)

Seattle University; Union (NJ); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Seattle University is seeking a Service Desk Technician 2 to deliver high-quality technical support to faculty, staff, and students. The role emphasizes problem solving, customer service, and collaboration across IT teams in a hybrid work environment.

The position requires a bachelor’s degree and 2+ years in technical support, plus proficiency with PC/Mac environments and ITIL-based processes. It offers a collaborative, inclusive campus culture with strong career growth potential.

Qualifications

• Bachelor's degree and two years of technical support experience
• Proficiency in PC and Mac environments and applications with strong analytical skills
• Experience using a service management system to prioritize work, including incident & problem management and knowledge base tools
• Strong understanding of ITIL best practices
• Demonstrated customer service orientation and ability to communicate in a fast-paced environment
• Self-starter with attention to detail and ability to meet timelines
• Ability to work independently and in a team
• Ability to exercise sound judgment in complex situations

Responsibilities

• Provides internal technical support to faculty, staff, and students using PC and Mac computer systems.
• Analyzes, troubleshoots, and resolves support issues related to desktop or laptop hardware and software, network services, remote access, software applications, etc.
• Sets up computer workstations, configures and installs software, and assists with mobile devices.
• Acts as escalation point to Tier 1 staff and student workers.
• Oversees complex IT Service Desk tasks and projects and provides consultations to the Seattle University community.

Skills

Customer service

Communication

Problem solving

Self-starter

Teamwork

Education

Bachelor's degree

Tools

Service management system

Incident management tools

Knowledge base tools

Job description

Seattle University is seeking a Service Desk Technician 2 to deliver high-quality technical support to faculty, staff, and students. The role emphasizes problem solving, customer service, and collaboration across IT teams in a hybrid work environment.

The position requires a bachelor’s degree and 2+ years in technical support, plus proficiency with PC/Mac environments and ITIL-based processes. It offers a collaborative, inclusive campus culture with strong career growth potential.