IT Tech Support/HelpDesk- Only W2 and Locals Only

SGS Technologie Pvt Ltd.; Export (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

SGS Technologie Pvt Ltd. in Pennsylvania is seeking a Deskside Support Technician to provide hands-on end-user IT support in an onsite environment.

The ideal candidate will troubleshoot desktops, laptops, printers, and other hardware/software, perform imaging and OS upgrades, and assist with basic networking and security compliance.

Strong customer service and the ability to work independently are valued, with US-based responsibilities and a clear path to IT operations support.

Qualifications

• Hands-on experience with deskside support in an on-site environment.
• Experience solving hardware and software issues on Windows.
• Experience with printers and imaging/configuration.
• Familiarity with Active Directory and basic IT administration.
• Proficient communication and customer service skills.
• Ability to work independently.

Responsibilities

• Provide onsite deskside support for desktops, laptops, and peripherals.
• Diagnose and resolve hardware and software issues on Windows.
• Install and troubleshoot printers (local & network).
• Perform system imaging, OS installations, and upgrades.
• Troubleshoot MS Office, Outlook, and business apps.
• Replace faulty hardware components.
• Support basic networking (LAN, Wi‑Fi, VPN).
• Log incidents in a ticketing system and escalate when needed.
• Maintain IT asset inventory and adhere to security policies.

Skills

Deskside support

Windows troubleshooting

Printer setup

Active Directory

Ticketing systems

Networking basics

Customer service

Independent work

Tools

ServiceNow

Remedy

Jira

Job description

US Citizens and Green card holders would be considered only on W2.

We are looking for a Deskside Support Technician to provide hands‑on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.

Key Responsibilities

• Provide onsite deskside support to end users for desktops, laptops, and peripherals
• Diagnose and resolve hardware and software issues on Windows systems
• Install, configure, and troubleshoot printers (local & network printers)
• Perform system setups, imaging, OS installations, and upgrades
• Troubleshoot issues related to MS Office, Outlook, email, and common business applications
• Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
• Provide support for basic networking issues (LAN, Wi‑Fi connectivity, VPN access)
• Log, track, and resolve incidents using a ticketing system
• Escalate unresolved issues to appropriate teams when required
• Maintain IT asset inventory and documentation
• Ensure adherence to IT policies and security standards

Required Skills & Qualifications

• Hands‑on experience with printer setup, configuration, and troubleshooting
• Good understanding of hardware components and peripherals
• Experience with Active Directory (password resets, user unlocks, basic group management)
• Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Excellent customer service and communication skills
• Ability to work independently in an onsite environment

Preferred Qualifications

• IT certifications (CompTIA A+, Network+, or similar)
• Experience supporting corporate or enterprise environments
• Exposure to SCCM, Intune, or endpoint management tools

Soft Skills

• Strong problem‑solving abilities
• Patience and professionalism while supporting end users
• Ability to manage multiple tasks and prioritize effectively