IT Service Desk Technician — Elevate End-User Support

The Superior Group; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Plan

Disability Insurance

Life Insurance

Vacation PTO

401K Plan

HSA Contributions

Parental Leave

Job summary

The Superior Group in Columbus, OH is seeking an IT Service Desk Technician to support end-user devices, software, and services across the organization. You will resolve hardware, OS, and application issues, administer Microsoft 365, and help maintain IT assets and security.

This full-time on-site role reports to the Service Desk Team Lead and requires strong troubleshooting skills, a technology-related degree or equivalent experience, and familiarity with ITSM, RMM, and MDM tools.

Qualifications

• Technology-related degree or equivalent hands-on IT support experience.
• Strong troubleshooting skills with PC hardware and Windows OS.
• Experience administering Microsoft 365 and end-user devices.
• Familiarity with ITSM, RMM and MDM platforms; remote support is a plus.

Responsibilities

• Resolve problems related to hardware, OS, applications and security.
• Update and track IT assets and inventory.
• Provision and deprovision equipment, accounts, software and access.
• Support projects and participate on technical project teams.
• Assist in installing and upgrading endpoint and infrastructure systems.
• Contribute to IT process improvements and documentation.
• Interface with IT management in a professional, business-focused manner.
• Maintain confidentiality and protect company data.

Skills

Troubleshooting

Windows OS

PC hardware

iPad/iPhone support

Microsoft 365

ITSM / RMM / MDM

Remote worker support

Education

Technology-related degree

Tools

ITSM

RMM

MDM

Microsoft 365

Job description

The Superior Group in Columbus, OH is seeking an IT Service Desk Technician to support end-user devices, software, and services across the organization. You will resolve hardware, OS, and application issues, administer Microsoft 365, and help maintain IT assets and security.

This full-time on-site role reports to the Service Desk Team Lead and requires strong troubleshooting skills, a technology-related degree or equivalent experience, and familiarity with ITSM, RMM, and MDM tools.