IT Service Desk Technician - Growth & Benefits in Columbus

Superior; Ohio; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Plan

Long Term Disability, Short Term Dis­a

Life Insurance

Job summary

Superior seeks an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. This on-site role is based at our headquarters in Columbus, Ohio, with responsibilities covering hardware, software, and end-user systems to ensure reliable operations.

You will join a collaborative IT team, handling asset management, access provisioning, and project support, while growing expertise in Microsoft 365, ITSM/RMM/MDM tools and remote-work support.

Qualifications

• Technology-related degree or equivalent hands-on IT support experience.
• Strong troubleshooting of PC hardware, Windows OS, iPads and iPhone.
• Experience administering Microsoft 365.
• Familiarity with ITSM, RMM, and MDM platforms.
• Bonus: Windows Server, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, Windows imaging.
• Bonus: CompTIA A+ or Network+ certifications.
• Bonus: Experience supporting remote workers at distributed sites.

Responsibilities

• Resolve problems related to hardware, OS, applications, security and updates.
• Update and track IT assets and inventory.
• Provision and deprovision equipment, accounts, software and access.
• Support projects and IT teams with end-user and infrastructure systems.
• Install and upgrade endpoint and infrastructure systems.
• Participate in IT projects and process improvements.
• Create/modify procedures for evolving policies.
• Interface with IT management professionally.
• Maintain confidentiality and protect data.

Skills

PC hardware

Windows OS

iPads

iPhone

Microsoft 365 administration

ITSM tools

RMM tools

MDM platforms

Remote support

Education

Technology-related degree or equivalent hands-on IT support experience

Tools

Microsoft 365

Windows Server environment

Active Directory/Group Policy

DNS/DHCP

VMware

Azure

Job description

Superior seeks an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. This on-site role is based at our headquarters in Columbus, Ohio, with responsibilities covering hardware, software, and end-user systems to ensure reliable operations.

You will join a collaborative IT team, handling asset management, access provisioning, and project support, while growing expertise in Microsoft 365, ITSM/RMM/MDM tools and remote-work support.