IT Service Desk Specialist - End-User Tech & Projects

Superior; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Plan

Long Term Disability

Short Term Disability

Life Insurance

Vacation/PTO

401K Plan

Health Savings Account

Maternity and Parental Leave

Job summary

Superior is seeking an IT Service Desk Technician based at our Columbus, Ohio headquarters to support end-user hardware, software, and services across the organization.

You will troubleshoot PC hardware, Windows OS, iPads and iPhones, manage Microsoft 365, and assist with ITSM, RMM, and MDM tools while maintaining confidentiality.

This role reports to the Service Desk Team Lead and offers comprehensive benefits including health insurance, retirement plan, and paid time off.

Qualifications

• Technology-related degree or equivalent hands-on IT support experience.
• Strong troubleshooting skills with PC hardware and Windows OS.
• Experience administering Microsoft 365.
• Familiar with ITSM, RMM, and MDM platforms.
• Bonus: Windows Server, Active Directory, DNS/DHCP, VMware, Azure, Windows imaging.
• Bonus: CompTIA A+ or Network+ certs.
• Bonus: Experience supporting remote workers at distributed jobsites.

Responsibilities

• Resolve hardware, OS, applications, security and configuration issues.
• Update and track IT assets and inventory.
• Provision and deprovision equipment, accounts, software, and access.
• Support projects and IT infrastructure initiatives.
• Assist in installing endpoint and infrastructure systems and upgrades.
• Participate in IT projects and process improvements.
• Create/modify procedures to solve problems with evolving policies.
• Interface with IT management professionally.
• Maintain confidentiality of corporate data.

Skills

Troubleshooting

PC hardware

Windows operating systems

iPads

iPhone

Microsoft 365

Education

Technology-related degree or equivalent hands-on IT support experience

Tools

ITSM

RMM

MDM

Job description

Superior is seeking an IT Service Desk Technician based at our Columbus, Ohio headquarters to support end-user hardware, software, and services across the organization.

You will troubleshoot PC hardware, Windows OS, iPads and iPhones, manage Microsoft 365, and assist with ITSM, RMM, and MDM tools while maintaining confidentiality.

This role reports to the Service Desk Team Lead and offers comprehensive benefits including health insurance, retirement plan, and paid time off.