IT Service Desk Technician

Superior; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Plan

Long Term Disability

Short Term Disability

Life Insurance

Vacation/PTO

401K Plan

Health Savings Account

Maternity and Parental Leave

Job summary

Superior is seeking an IT Service Desk Technician based at our Columbus, Ohio headquarters to support end-user hardware, software, and services across the organization.

You will troubleshoot PC hardware, Windows OS, iPads and iPhones, manage Microsoft 365, and assist with ITSM, RMM, and MDM tools while maintaining confidentiality.

This role reports to the Service Desk Team Lead and offers comprehensive benefits including health insurance, retirement plan, and paid time off.

Qualifications

• Technology-related degree or equivalent hands-on IT support experience.
• Strong troubleshooting skills with PC hardware and Windows OS.
• Experience administering Microsoft 365.
• Familiar with ITSM, RMM, and MDM platforms.
• Bonus: Windows Server, Active Directory, DNS/DHCP, VMware, Azure, Windows imaging.
• Bonus: CompTIA A+ or Network+ certs.
• Bonus: Experience supporting remote workers at distributed jobsites.

Responsibilities

• Resolve hardware, OS, applications, security and configuration issues.
• Update and track IT assets and inventory.
• Provision and deprovision equipment, accounts, software, and access.
• Support projects and IT infrastructure initiatives.
• Assist in installing endpoint and infrastructure systems and upgrades.
• Participate in IT projects and process improvements.
• Create/modify procedures to solve problems with evolving policies.
• Interface with IT management professionally.
• Maintain confidentiality of corporate data.

Skills

Troubleshooting

PC hardware

Windows operating systems

iPads

iPhone

Microsoft 365

Education

Technology-related degree or equivalent hands-on IT support experience

Tools

ITSM

RMM

MDM

Job description

IT Service Desk Technician

Department: Information Technology

Employment Type: Full Time

Location: Ohio

Compensation: $55,000 - $65,000 / year

Description

Position: IT Service Desk Technician

Reports to: Service Desk Team Lead

Location: Columbus, Ohio

Pay Range: $55,000-$65,000

We consider several factors when preparing a compensation package for successful candidates. Superior is looking for an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. The IT Service Desk Technician will provide technical support for hardware, software, and end-user systems to ensure reliable operations across the business. This role is based at our headquarters in Columbus, Ohio.

Key Responsibilities

• Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues
• Update and track IT assets and inventory
• Provision and deprovision equipment, accounts, software, and security access
• Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
• Support the installation of new endpoint and infrastructure systems and upgrades
• Participate in IT projects and process improvement initiatives
• Create or modify procedures to solve problems, including those with unclear or evolving policies or processes
• Interface with all levels of IT management in a professional, business-focused manner
• Maintain confidentiality and protect sensitive corporate data

Your Expertise

• Required: You have earned a technology-related degree or have equivalent hands-on experience providing technical support in an IT or service desk environment
• Required: You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone
• Required: You have experience administering Microsoft 365
• Required: You are familiar with IT support tools such as ITSM, RMM, and MDM platforms
• Bonus Points: You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies
• Bonus Points: You have industry certifications such as CompTIA A+ or Network+
• Bonus Points: You have experience supporting remote workers at distributed jobsites

Our Benefits

• Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you
• Vacation/PTO: You receive a minimum of three weeks of PTO per year
• 401K Plan: We match a portion of your 401K contributions
• Health Savings Account: We contribute at least $750 to your HSA each year
• Maternity and Parental Leave: New parents receive paid time off