Workstation Technician

Resource Management Concepts, Inc.; Bethesda (MD); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Paid vacation package

11 paid federal holidays

High-quality healthcare plans

401K package

Job summary

Resource Management Concepts, Inc. (RMC) is seeking a Help Desk Representative to join our team in providing essential IT and cybersecurity support for our Navy customer onsite at Washington Navy Yard, DC. The ideal candidate will troubleshoot a variety of issues while maintaining system performance and security.

The position requires an active DoD Top Secret Clearance and a minimum of 2 years of experience in help desk support. RMC offers competitive compensation and benefits including low-deductible healthcare plans and federal holidays.

Qualifications

• Active DoD Top Secret Clearance required to start.
• Minimum 2 years experience providing help desk support.
• Must complete Windows 11 certification within 6 months.

Responsibilities

• Provide technical support for end-user systems.
• Troubleshoot and resolve hardware, software, and network issues.
• Support system imaging and preventive cybersecurity maintenance.
• Deliver Enterprise Service Desk/User Support services.

Skills

Troubleshooting hardware and software issues

Technical support in Windows environment

User support for Microsoft 365

Network diagnostics

Education

CompTIA A+ certification or equivalent

CompTIA Network+ certification or equivalent

Job description

Resource Management Concepts, Inc. (RMC) is seeking a Help Desk Representative to provide Tier 0, I, and II IT and cybersecurity support services for our Navy customer onsite at the Washington Navy Yard (WNY) in Washington DC. The selected candidate will deliver critical end‑user support to enhance availability, performance, and security of the WNY RDT&E network environment.

Primary Responsibilities

• Provide technical support for end‑user systems, including computers, printers, and peripheral devices
• Troubleshoot and resolve hardware, software, and network issues in a Windows environment
• Support system imaging, computer rebuilds, token and account management, and preventive cybersecurity maintenance
• Maintain functionality and performance for WNY end users and enterprise customers
• Deliver Enterprise Service Desk/User Support services, including incident reporting, spillage management, and metrics tracking
• Provide user support for the Navy's Microsoft 365 Flank Speed environment
• Diagnose network issues and perform corrective actions to ensure system availability and performance

Requirements

• Active DoD Top Secret Clearance (required to start)
• Minimum of 2 years of experience providing help desk support for networks, web applications, software, and hardware in a Windows operating environment
• Possession of at least one of the following certifications:
• CompTIA A+ (CE)
• CompTIA Network+ (CE)
• SSCP
• CCNA Security
• CND

Operating System Requirements

• Must possess or complete Windows 11 certification or training within 6 months of hire
• Additional or updated Microsoft training must be maintained throughout the period of performance

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This includes a competitive paid vacation package with 11 paid federal holidays. We also offer high‑quality, low‑deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific requirements. The current salary range for this position will be $70,000 to $85,000 (annually).