IT Service Desk Technician

Meet Life Sciences; Boston (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Meet Life Sciences in Boston is seeking an IT Service Desk Technician to join a hands-on, onsite team. This role supports employees across the business, including executives, ensuring IT systems, hardware, and software stay operational.

You must work onsite Monday–Friday. The contract is 6 months with potential extension, and the position offers up to $38/hour. Responsibilities include incident triage, setup of laptops, and user assistance with Microsoft 365 apps.

Qualifications

• Bachelor's degree in IT, CS, or equivalent experience.
• Previous IT Service Desk or Desktop Support experience.
• Experience with Jira or similar ITSM tools.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to support executives and non-technical stakeholders professionally.

Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint.
• Troubleshoot and resolve end-user technical issues both remotely and in person.
• Deploy, configure, and maintain laptops, desktops, peripherals, and software.
• Manage and track support requests through Jira or a similar ticketing platform.
• Assist with system upgrades, technology rollouts, and IT projects.
• Deliver exceptional customer service and support to users at all levels of the organization.

Skills

Customer service

Troubleshooting

Communication

Executive support

Problem-solving

Education

Bachelor's degree in IT/CS

Tools

Jira

Job description

Boston, MA | Fully Onsite | 6-Month Contract

Up to $38/hour

I'm partnering with a leading biotechnology organization seeking an experienced IT Service Desk Technician to join their Boston-based team.

This is a hands-on support role working directly with employees across the business, including senior leadership, ensuring critical IT systems, hardware, and software remain operational and supported.

You MUST be able to work onsite Monday-Friday and have experience in a professional corporate IT support environment.

Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint.
• Troubleshoot and resolve end-user technical issues both remotely and in person.
• Deploy, configure, and maintain laptops, desktops, peripherals, and software.
• Manage and track support requests through Jira or a similar ticketing platform.
• Assist with system upgrades, technology rollouts, and IT projects.
• Deliver exceptional customer service and support to users at all levels of the organization.

Requirements:

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• Previous IT Service Desk, Desktop Support, or Technical Support experience.
• Experience with Jira or similar IT Service Management tools.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to support executives and non-technical stakeholders professionally.

Preferred

• Biotechnology, pharmaceutical, or life sciences industry experience.

Duration: 6 months with potential extension