IT Service Desk Support Specialist

Zohorecruit; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Talentry is seeking a Service Desk Specialist to resolve computer issues for employees and support IT projects, working with Sr. Engineers both remotely and onsite.

The right candidate will provide hardware, software, and systems support for employees and customers onsite and remotely, including troubleshooting and configuring Windows PCs, Macs, printers, and peripherals in a multi-site environment. This role starts onsite in Carlsbad with a potential hybrid schedule.

Qualifications

• 2–3+ years of IT support experience.
• Proven MS Windows experience, Exchange, MS Office, SharePoint.
• MacOS/iOS configuration/troubleshooting is a plus.
• Strong communication and documentation skills.

Responsibilities

• Provide end-user IT support onsite and remotely; resolve tickets.
• Configure and support PCs, laptops, printers, and peripherals.
• Assist with software/hardware upgrades and password resets.

Skills

IT support

Windows OS

MacOS/iOS

Customer service

Documentation

Communication

Ticketing/ITSM

Education

Degree or certificate in a technical field

Tools

Exchange

MS Office

SharePoint

VoIP

Wireless networking

Networking basics

Troubleshooting

Job description

Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I resolution. He or she will also work directly with more Sr. Engineers to provide higher level people and project support - both remotely and in person.

The right person for this role will provide hardware, software, and systems support for employees and customers onsite and remotely. This includes installation and new user configuration for PCs, Laptops, printers, monitors, and other peripherals on Windows computers - but primarily troubleshooting and upgrading these technologies. This role is primarily an end-user-focused role, solving problems, resolving tickets, providing password resets, updating software/hardware, other typical end-user IT support for a multi-site office environment.

This position will start out onsite in Carlsbad, with a possible eventual hybrid schedule.

Requirements

• Degree, certificate, or similar in a technical field.
• 2-3+ years of experience providing IT support.
• Proven MS Windows experience, including Exchange, MS Office, SharePoint, and other proven experience with Microsoft products and services.
• MacOS/iOS configuration/troubleshooting is a strong plus.
• Software and hardware audits.
• VoIP, telephone, wireless network troubleshooting.
• Tier I network and server issue resolution.
• Demonstrated customer support experience.
• Proven communication and documentation skills.
• Excellent salary, benefits, and a fantastic work environment.