IT Service Desk Support $27.00

Calance, Inc.; Nashville (TN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Job summary

Calance, Inc. is seeking an IT Service Desk Support to join our on-site team in Nashville, TN. The role involves handling a high-volume IT support desk with a focus on Windows, AD, iOS devices, video conferencing, and printer management.

Expect 8:00 AM–4:30 PM CST, Monday–Friday, 100% on-site, with a 12-month duration and ASAP start. The candidate should be proficient with ServiceNow ticketing, remote assistance tools, and enterprise networking concepts, delivering strong customer service and

Qualifications

• Experience providing technical support in a high-volume environment (up to 30 calls/day).
• Experience troubleshooting Windows desktop and laptop hardware/software issues.
• Experience administering and troubleshooting network printers and print queues.
• Experience using Active Directory to reset passwords, unlock accounts, and navigate OUs.

Responsibilities

• Provide IT support onsite, handling a call volume of up to 30 calls per day.
• Troubleshoot printer, AD, iOS, video conferencing, network, and application issues.
• Perform remote support via MSRA, RDP, Teams, and WebEx.
• Assist with ServiceNow ticket management and resolution.

Skills

Technical support

Windows troubleshooting

Active Directory

iOS management

Video conferencing

Network troubleshooting

Remote support

ServiceNow

Customer service

Tools

ServiceNow

Job description

Job Title IT Service Desk Support $27.00 - ID: 45117

Duration 1 year

Start Date ASAP

Location Nashville, TN

JOB DETAILS:

Position: IT Service Desk Support

JOB REF#: 45117 - 66463

Duration: 12 Months (On-Going Contract)

Location: ONSITE - Nashville, TN 37243

Pay Rate: $22.00 - $27.00 per hour (W2 only)

HOURS: Monday - Friday, 8AM to 4:30PM CST

This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

Providing IT Support, handling a call volume of up to 30 calls per day, providing the following support:

• Printer Administration and Troubleshooting: Server Print Queue, and local Queues
• Active Directory Management: Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts
• iOS Management, Support, and Deployments: Setting up new phones/iPads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data
• Video Conferencing: Cisco WebEx, MS Teams, Cisco Presence video solutions
• Network Troubleshooting: Internal vs external, VPN, LTE, Wi-Fi
• Application Troubleshooting: Account permission, Compatibility settings, Browser vs installed
• Remote Support: MSRA, RDP, MS TEAMs, Webex
• ServiceNow: Ticket management and Assignment

REQUIRED SKILLS/EXPERIENCE:

• Experience providing Technical Support, supporting a high-volume environment (up to 30 calls per day).
• Experience troubleshooting Windows desktop and laptop hardware and software issues.
• Experience administering and troubleshooting network printers, including server print queues and local print queues.
• Experience using Active Directory to reset passwords, unlock user accounts, navigate Organizational Units (OUs), and review user attributes.
• Experience supporting and deploying Apple iOS devices (iPhones and iPads), including device setup, backup/restore, account resets, and network troubleshooting.
• Experience supporting Microsoft Teams, Cisco WebEx, and Cisco Presence video conferencing solutions.
• Experience troubleshooting network connectivity issues, including VPN, Wi‑Fi, LTE, and internal/external network access.
• Experience troubleshooting desktop applications, including permissions, browser compatibility, and installed application issues.
• Experience providing remote technical support using Microsoft Remote Assistance (MSRA), Remote Desktop (RDP), Microsoft Teams, and Cisco WebEx.
• Experience deploying, configuring, and replacing desktop, laptop, and peripheral hardware.
• Experience using ITSM ticketing system (ServiceNow) for incident management, ticket documentation, assignment, and resolution.
• Strong customer service, communication, and problem-solving skills.
• Excellent customer service and communication skills
• Must be able to lift at least 50 pounds.

DESIRED SKILLS:

• Any experience working in a Call Center

OTHER DETAILS:

• Candidate must pass a 7-panel drug test
• Candidate must pass a criminal background check with no felonies

Calance Consultant Benefits Offerings:

• EPO/PPO Medical Plans
• HMO/PPO Dental programs
• Vision - VSP (Vision Plan Summary)
• 401K Retirement vesting program (VOYA)
• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans

ABOUT CALANCE

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.2020 All rights reserved.