IT Service Desk Student: Tech Support & Data Projects

Electric Power Research Institute, Inc.; Charlotte (NC); On-site; USD 22,000 - 50,000; Part time

Job summary

Electric Power Research Institute, Inc. is seeking an IT Service Student Employee in Charlotte, NC. You will support the Service Desk, assist with desktops, laptops, mobile devices and printers, and contribute to a large data migration project while gaining practical IT experience.

The position offers part-time hours during the school year and full-time preference in summer. Rates vary by educational level from undergraduate to Ph.D., with a range of $16–36 per hour and full access to internal

Qualifications

• Associate’s degree in Information Technology or related field.
• A combination of completed college-level coursework and experience may substitute for the degree.
• Strong communication and customer service skills are essential.

Responsibilities

• Assist Service Desk and IT units with issues affecting EPRI computing community.
• Provide user support via phone and in person for desktops, laptops, mobile devices and printers.
• Log and track tickets, escalate to Level II as needed, and meet SLA targets.

Skills

Windows OS

LAN troubleshooting

Network fundamentals

Verbal and written communication

Time management

Customer service

Problem solving

Education

Associate's degree in Information Technology or related field

Tools

Microsoft Office Suite

Job description

Electric Power Research Institute, Inc. is seeking an IT Service Student Employee in Charlotte, NC. You will support the Service Desk, assist with desktops, laptops, mobile devices and printers, and contribute to a large data migration project while gaining practical IT experience.

The position offers part-time hours during the school year and full-time preference in summer. Rates vary by educational level from undergraduate to Ph.D., with a range of $16–36 per hour and full access to internal