IT Service Desk Specialist — Windows & Security

NCMIC

Clive (IA)

On-site

USD 42,000 - 54,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

NCMIC is seeking a motivated IT Support Specialist to provide frontline technical support across multiple channels, resolving issues with Windows workstations, Microsoft 365, and AV setups. You will triage, document resolutions, and escalate complex problems as needed.

You’ll assist with security-related reports, maintain knowledge bases, and perform onsite support when required, including hardware swaps and onboarding tasks. A strong customer service mindset is essential.

Qualifications

1–2 years of related experience in a service desk, desktop support, or customer-facing technical support role.
Experience using ticketing systems and remote management tools.
Ability to follow security procedures and analyze phishing emails.

Responsibilities

Serve as the primary IT contact for incidents via phone, email, chat, walk-ups, and NinjaOne portal.
Troubleshoot Windows workstations, printers/peripherals, and standard apps.
Document steps and resolutions in NinjaOne for knowledge sharing.
Escalate unresolved issues to senior team members with clear diagnostics.
Assist with security reports including phishing analysis and response.
Create and maintain end-user and internal support documentation.
Provide onsite support for hardware swaps and onboarding/offboarding tasks.
Perform inventory checks and lifecycle tasks for devices.