IT Service Desk Specialist — Remote & On-site Support
Citizens Planning Institute
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Job summary
The City of Philadelphia's Office of Innovation & Technology is seeking a Desktop Support technician to deliver 1st line IT assistance. You will install and maintain desktops, laptops, printers, and related peripherals; troubleshoot Windows 365 apps; and assist users with accounts, MFA, and access.
This role supports both remote and on-site staff in a fast-paced public service environment. Ideal candidates have 2+ years in desktop support, PC hardware knowledge, and an A+ credential or
Qualifications
- Knowledge of PC hardware & A+ certified.
- Minimum 2-years’ experience in a Desktop Support organization.
- MCP Certification (Windows 7) or an associate degree can be substituted for experience.
- Must have a valid PA Driver’s License and the ability to lift 50 lbs.
Responsibilities
- Provide basic & 1st level IT support to customers.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Troubleshoot Microsoft 365 apps (Outlook, Teams, Word, Excel, OneDrive).
- Assist users with password resets, MFA, and authentication issues.
- Provide support for remote and on-site employees as needed.
Skills
Education
Tools
Job description
The City of Philadelphia's Office of Innovation & Technology is seeking a Desktop Support technician to deliver 1st line IT assistance. You will install and maintain desktops, laptops, printers, and related peripherals; troubleshoot Windows 365 apps; and assist users with accounts, MFA, and access.
This role supports both remote and on-site staff in a fast-paced public service environment. Ideal candidates have 2+ years in desktop support, PC hardware knowledge, and an A+ credential or
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