IT Service Desk Specialist II — Advanced Tech Support

Sig Sauer, Inc.; Tualatin (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

SIG SAUER, Inc. is seeking an IT Service Desk Specialist II to provide advanced technical support and resolve escalated issues. The role acts as a liaison between IT teams and end users, maintaining documentation and supporting systems critical to user productivity.

The position requires strong diagnostic skills, collaboration with MSP, and adherence to cybersecurity practices including CMMC/DFARS where applicable. A focus on proper communication with non-technical users is essential.

Qualifications

• High school diploma or equivalent plus 3+ years IT end-user support experience.
• CompTIA A+, Network+, and MCP certifications preferred.

Responsibilities

• Resolve escalated hardware, software, and networking issues.
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Skills

Strong communication

End-user support

Troubleshooting

Collaboration

ServiceNow familiarity

Active listening

Education

High school diploma

3+ years IT support experience

CompTIA A+/Network+/MCP preferred

Tools

Active Directory

SCCM

ServiceNow

Job description

SIG SAUER, Inc. is seeking an IT Service Desk Specialist II to provide advanced technical support and resolve escalated issues. The role acts as a liaison between IT teams and end users, maintaining documentation and supporting systems critical to user productivity.

The position requires strong diagnostic skills, collaboration with MSP, and adherence to cybersecurity practices including CMMC/DFARS where applicable. A focus on proper communication with non-technical users is essential.