IT Service Desk Specialist II - Security & Escalations Expert

Sig Sauer, Inc.; Newington (NH); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

SIG SAUER, Inc is seeking an IT Service Desk Specialist II to provide advanced technical support, diagnose complex issues, and serve as a bridge between IT Service Desk staff and senior technical teams. The role emphasizes documentation, incident handling, and collaboration with MSP to ensure end-user productivity.

The ideal candidate has a high school diploma, 3+ years IT support, and certifications such as A+, Network+, or MCP.

Formación

• High school diploma required; 3+ years IT support with end-user focus.
• CompTIA A+, Network+ and MCP certification preferred.
• Familiar with Active Directory, SCCM, ServiceNow and ITIL concepts.

Responsabilidades

• Resolve complex hardware, software, and networking issues escalated from IT Specialist I.
• Work with MSP to optimize ServiceNow workflows.
• Participate in system rollouts, migrations, and other projects.
• Maintain technical documentation and SOPs.

Conocimientos

Troubleshooting

Communication

Team collaboration

Mentorship

Educación

High school diploma

CompTIA A+

CompTIA Network+

Microsoft MCP Certification

Herramientas

Active Directory

SCCM

ServiceNow

Descripción del empleo

SIG SAUER, Inc is seeking an IT Service Desk Specialist II to provide advanced technical support, diagnose complex issues, and serve as a bridge between IT Service Desk staff and senior technical teams. The role emphasizes documentation, incident handling, and collaboration with MSP to ensure end-user productivity.

The ideal candidate has a high school diploma, 3+ years IT support, and certifications such as A+, Network+, or MCP.