IT Service Desk Specialist II: Remote & Onsite Support

Bowman and Brooke LLP; City of Troy (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Retirement plan

Holidays

Employee assistance program

Casual atmosphere

Job summary

Bowman and Brooke LLP in Troy, Michigan is seeking a Service Desk Specialist with 3-5 years of experience to join our IT team. You will resolve user issues, support hardware, and assist with AV setups for meetings, ensuring secure handling of firm data.

The role requires strong customer service, written and verbal communication, and the ability to work on-call shifts. Travel to trial sites may be required and occasional onsite visits to other offices.

Qualifications

• High school diploma with at least 3 years in a technical support role
• Proficiency with Windows 11 and M365 Office Suite
• Strong customer service and communication skills

Responsibilities

• Resolve user issues with Windows 11 and Microsoft 365
• Provide direct hardware support for desktops, laptops, tablets, and mobile devices
• Assist with on-site AV setups for meetings and trial locations
• Offer remote and desk-side support and basic network troubleshooting
• Serve as SME for at least one application or process
• Maintain firm data security and privacy
• Occasional travel to trial sites and other offices as needed
• Support nationwide trials and in-office IT operations

Skills

Customer service

Verbal communication

Written communication

Time management

On-call readiness

Education

High school diploma

CompTIA A+ certification

Microsoft Certified Professional

Tools

Windows 11

M365 Office Suite

iManage Work

Active Directory

Remote desktop support tools

Ticketing software

Job description

Bowman and Brooke LLP in Troy, Michigan is seeking a Service Desk Specialist with 3-5 years of experience to join our IT team. You will resolve user issues, support hardware, and assist with AV setups for meetings, ensuring secure handling of firm data.

The role requires strong customer service, written and verbal communication, and the ability to work on-call shifts. Travel to trial sites may be required and occasional onsite visits to other offices.