Deskside & Remote IT Support Specialist

Brookfield Asset Management Inc.; Chicago (IL); Híbrido; USD 75.000 - 85.000; Jornada completa

Descripción de la vacante

Brookfield Asset Management Inc. in Chicago is seeking a Technical Support Specialist to deliver deskside and remote user support. You will log, resolve and manage incidents, while partnering with TS teams to improve service delivery across the organization.

The role requires 5+ years of IT support, Windows and Mac proficiency, and strong customer service. You will work in a fast-paced financial services environment and participate in ticketing and cybersecurity best practices.

Formación

• 5+ years of relevant IT support experience.
• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent.
• Experience in financial services is preferred; front-office support is a plus.
• Proven ability to install, configure, and support Windows and Mac environments.
• Strong customer service and relationship management skills.
• Experience with third-party service providers and ticketing systems (ServiceNow).
• Strong awareness and commitment to cybersecurity best practices.

Responsabilidades

• Provide deskside and remote support to Brookfield end users.
• Own IT support incidents and requests through to resolution.
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
• Deliver basic technical training and guidance to end users.
• Ensure all incidents, resolutions, and workarounds are documented per knowledge management standards.
• Represent Brookfield Technology Services professionally in all interactions.
• Collaborate across TS teams to resolve complex or escalated issues.
• Participate in testing and rollout of new desktop technologies and software.
• Assist and provide backup support to other deskside team members as needed.
• Support high-priority and complex technical issues, including escalations.

Conocimientos

ITIL framework

Windows 10/11

macOS

Microsoft Office 365

ServiceNow

Active Directory

Microsoft Intune

Azure AD

Networking

VPN / TCP/IP

Hardware

Printer & AV equipment

Server OS knowledge

Educación

Bachelor's degree in CS/IT or related field

Herramientas

ServiceNow

Microsoft Intune

Azure AD

Cisco VPN

Descripción del empleo

Brookfield Asset Management Inc. in Chicago is seeking a Technical Support Specialist to deliver deskside and remote user support. You will log, resolve and manage incidents, while partnering with TS teams to improve service delivery across the organization.

The role requires 5+ years of IT support, Windows and Mac proficiency, and strong customer service. You will work in a fast-paced financial services environment and participate in ticketing and cybersecurity best practices.