IT Service Desk Specialist II — Growth & Benefits

Mitsubishi Heavy Industries; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Behavioral

401(k) Matching

Company-Paid Life Insurance

Paid Vacation & Holidays

Tuition Reimbursement

Learning & Development Opportunities

Job summary

Mitsubishi Heavy Industries America, Inc. (MHIA) in Houston, Texas is seeking an IT Service Desk Specialist II to provide 1st-level support, configure user accounts and devices, and manage IT service requests.

You will document issues and assist with asset lifecycle while collaborating with stakeholders across the organization. The role requires a Bachelor's degree in a technology-related field, four years of experience, and familiarity with Office 365.

Qualifications

• Bachelor's degree in a technology-related field.
• Minimum of four years of relevant experience.
• Novice knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required.

Responsibilities

• Provide first-level IT support for laptops, desktops, applications, peripherals, conference-room equipment, networking, cloud services, and other IT systems.
• Great verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization.
• Accurately record, update and document requests utilizing the service desk software.
• Identify and interface with all key stakeholders in a professional manner.
• Assist with the software and hardware asset lifecycle from acquisition to disposal.
• Install and configure new or reimaged IT equipment and update/order inventory accordingly.
• Assist and orient new hires with initial usage of IT systems and train team members on IT processes and end-user software.
• Troubleshoot and administer laptops, desktops, applications, printers, copiers, and other IT equipment as required.
• Support project work as required by leadership, such as updating project schedule with status and reporting issues.

Skills

First-level IT support

Communication

Documentation

Education

Bachelor's degree in technology-related field

Tools

Azure

Tanium

Endpoint Manager

SAP

CRM Dynamics

Windchill

SharePoint SPO

MS Project

Office 365

Job description

Mitsubishi Heavy Industries America, Inc. (MHIA) in Houston, Texas is seeking an IT Service Desk Specialist II to provide 1st-level support, configure user accounts and devices, and manage IT service requests.

You will document issues and assist with asset lifecycle while collaborating with stakeholders across the organization. The role requires a Bachelor's degree in a technology-related field, four years of experience, and familiarity with Office 365.