IT Service Desk Analyst — Frontline Executive Support

MHI RJ Aviation Group; Florida; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Tuition reimbursement

Job summary

Mitsubishi Power Americas, Inc. in Lake Mary, FL is seeking a Service Desk Analyst to deliver frontline IT support, configure user accounts, provision workstations, update inventory, maintain documentation, and perform first‑line troubleshooting for network, infrastructure, and applications.

This role acts as the Voice of the Customer within IT, capturing frequent pain points, recommending process improvements, and providing professional, reliable support to a broad user base across the

Qualifications

• Accredited two‑year or four‑year degree in Information Systems or a related field preferred, or equivalent experience.
• Minimum of one year of experience in IT Operations, including internship experience.
• Prior experience in power generation and/or a manufacturing environment preferred.

Responsibilities

• Communicate effectively with technical and non‑technical team members at all levels in the organization.
• Record, update, and document incidents and service requests within the IT Service Management toolkit.
• Provide white glove support for senior executives in the organization.
• Take ownership of technical issues and champion them through to resolution for the consumer.
• Execute best‑practice solutions to deliver robust, permanent corrections to technical malfunctions.

Skills

Communication

Problem solving

Customer service

Technical troubleshooting

IT operations

Education

2/4-year degree in IT or related field

1 year IT Operations experience

Power generation/manufacturing experience preferred

Tools

Freshservice

Active Directory

Intune

Windows 10/11

ITIL practices

Job description

Mitsubishi Power Americas, Inc. in Lake Mary, FL is seeking a Service Desk Analyst to deliver frontline IT support, configure user accounts, provision workstations, update inventory, maintain documentation, and perform first‑line troubleshooting for network, infrastructure, and applications.

This role acts as the Voice of the Customer within IT, capturing frequent pain points, recommending process improvements, and providing professional, reliable support to a broad user base across the