Executive IT Service Desk Analyst — Frontline Support

MHI RJ Aviation Group; Orlando (FL); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Résumé du poste

Mitsubishi Power Americas, Inc. in Orlando seeks a Service Desk Analyst to deliver front-line technical support, configure user accounts, provision workstations, and manage incidents across Windows, Microsoft 365, and enterprise tools.

You will document issues, participate in on-call rotations, and work with IT and business teams to improve processes. A 2-year/4-year degree is preferred and travel up to 10% within the United States is expected.

Qualifications

• Bachelor’s or Associate degree preferred in Information Systems or related field.
• Minimum 1 year IT Operations experience, internship counts.
• Experience in power generation or manufacturing preferred.

Responsabilités

• Provide frontline IT support, troubleshooting network, infrastructure, and application issues.
• Record and document incidents and service requests in the ITSM toolkit.
• Provision user accounts and workstation configurations; maintain inventory and documentation.
• Deliver white-glove support for executives and collaborate with teams to escalate issues.
• Maintain SOPs and contribute to IT Service Center of Excellence documentation.

Connaissances

Troubleshooting

Communication

Collaboration

Incident management

Troubleshooting hardware/software

IT Service Management tools

Windows OS expertise

Microsoft 365 apps

Active Directory/Group Policies

Hybrid/IT infrastructure knowledge

Agile concepts

ERP/CRM basics

macOS basics

Telephony platforms knowledge

Formation

Associate or Bachelor’s degree in Information Systems or related field

1 year IT Operations experience

Power generation/manufacturing experience preferred

Outils

Freshservice

Windows 10/11

Microsoft 365

iOS/iPadOS

Imaging software (Tanium/Autopilot)

Active Directory & Group Policies

Microsoft Entra/Intune/Purview

Microsoft Exchange (hybrid)

ERP/CRM (SAP/Dynamics, Salesforce)

Windchill (engineering)

Description du poste

Mitsubishi Power Americas, Inc. in Orlando seeks a Service Desk Analyst to deliver front-line technical support, configure user accounts, provision workstations, and manage incidents across Windows, Microsoft 365, and enterprise tools.

You will document issues, participate in on-call rotations, and work with IT and business teams to improve processes. A 2-year/4-year degree is preferred and travel up to 10% within the United States is expected.