IT Service Desk Specialist II – Cloud & AD Support

Howard County; Ellicott City (MD); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Wellness Programs

Job summary

Howard County Government is seeking an IT Service Desk Technician to provide first/second line support for county employees. You will troubleshoot Windows, AD accounts, and Office 365, with remote assistance and strong customer service skills. The role includes documenting incidents and coordinating with other IT teams.

The position emphasizes reliable service delivery, process adherence, and ongoing learning to support a dynamic county environment.

Qualifications

• Degree in CS or IS or equivalent.
• Strong communication and interpersonal skills.
• Experience with desktop and application support.

Responsibilities

• Provide desktop and software configuration and PC maintenance.
• Perform remote troubleshooting and guide users through solutions.
• Manage AD accounts and Office 365 support.
• Record events and resolutions in logs; coordinate with IT teams.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem solving

Education

Bachelor's degree in Computer Science or Information Systems

Certifications: MCP, MSCE, CompTIA A+, ITIL

Tools

Active Directory

Office 365

Windows 10/Server 2017

VMware Workstation/View/ThinApp

Job description

Howard County Government is seeking an IT Service Desk Technician to provide first/second line support for county employees. You will troubleshoot Windows, AD accounts, and Office 365, with remote assistance and strong customer service skills. The role includes documenting incidents and coordinating with other IT teams.

The position emphasizes reliable service delivery, process adherence, and ongoing learning to support a dynamic county environment.