IT Service Desk Specialist II – Cloud & Desktop Support

Howard County Government; Columbia (MD); Sur place; USD 46 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Retirement plan

Wellness programs

Résumé du poste

Howard County Government is seeking a PC/Desktop Support Specialist to configure and support computer hardware and software for county employees. The role acts as a liaison for technology issues and provides first and second level support for cloud and on-premise applications, including AD, Exchange and Office 365.

The position requires experience with incident, change and problem management, plus strong troubleshooting, reporting, and customer service skills.

Qualifications

• Bachelor's Degree in Computer Science or Information Systems or equivalent.
• Microsoft MCP / MCSE and ITIL certifications preferred.
• Experience with desktop and application virtualization technologies.

Responsabilités

• Provide desktop support and PC maintenance.
• Manage AD accounts and O365 admin tasks.
• Troubleshoot IT issues and guide users through solutions.
• Document network configurations and procedures.
• Coordinate with other IT teams for incident resolution.

Connaissances

Desktop support

AD administration

Office 365

Customer service

Network documentation

Incident management

Troubleshooting

Virtualization

Formation

Bachelor's Degree in Computer Science or Information Systems

Outils

Windows 10/Server

Active Directory

Exchange

Office 365 Admin

VMware/Virtualization

Description du poste

Howard County Government is seeking a PC/Desktop Support Specialist to configure and support computer hardware and software for county employees. The role acts as a liaison for technology issues and provides first and second level support for cloud and on-premise applications, including AD, Exchange and Office 365.

The position requires experience with incident, change and problem management, plus strong troubleshooting, reporting, and customer service skills.