IT Help Desk Technician - Windows & AD Support

Cogent Communications; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid Time Off

Short- and Long-Term Disability

Life Insurance

Holidays

Parental Leave

401(k) with employer match

Stock options

Employee Assistance Program

Job summary

Cogent Communications seeks an IT Helpdesk specialist in Washington, DC. You will handle first-level user support for hardware, software, and apps via phone, email, and ticketing systems.

You will create and manage Active Directory objects, deploy imaging on Windows OS, and assist with cybersecurity initiatives while delivering strong customer service in a fast-paced environment.

Experience with Workspace ONE, Tanium, and Windows Server is preferred; after-hours work may be required.

Qualifications

• Degree in IT-related field or equivalent experience.
• 2+ years of 1st Level Support / User Helpdesk experience.
• Solid expertise in current Microsoft desktop operating systems and application software.

Responsibilities

• Provide first-level contact and problem resolution for hardware, software and applications via phone, email and ticketing system.
• Maintain communications with employees throughout the problem resolution process.
• Create, modify and manage Active Directory objects via Windows Server.
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
• Desktop and laptop hardware troubleshooting.
• Perform inventory and asset tracking duties.
• Support company cybersecurity efforts on all clients.
• Maintain and update computer and systems documentation.

Skills

Customer service

Communication

English proficiency

Problem solving

Multitasking

Education

Degree in IT-related field or equivalent experience

Tools

Active Directory

Windows Server

Workspace ONE

Tanium

Job description

Cogent Communications seeks an IT Helpdesk specialist in Washington, DC. You will handle first-level user support for hardware, software, and apps via phone, email, and ticketing systems.

You will create and manage Active Directory objects, deploy imaging on Windows OS, and assist with cybersecurity initiatives while delivering strong customer service in a fast-paced environment.

Experience with Workspace ONE, Tanium, and Windows Server is preferred; after-hours work may be required.