IT Service Desk II - Advanced Support & Compliance

SIG SAUER Careers; Newington (NH); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

SIG SAUER, Inc. is seeking an IT Service Desk Specialist II to provide advanced technical support for end-user productivity.

You will diagnose complex issues, document solutions, and collaborate with the MSP and IT teams to optimize ServiceNow workflows. Based in Newington, NH, this exempt, full-time role requires 3+ years of IT support, familiarity with Active Directory, SCCM, and ServiceNow, and strong problem-solving skills.

Qualifications

• High school diploma required, plus 3+ years of IT end-user support experience.
• CompTIA A+, Network+, and MCP certifications preferred.
• Familiar with Active Directory, SCCM, and ServiceNow; ITIL knowledge a plus.
• Ability to clearly communicate with non-technical users and meet SLAs.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Resolve complex hardware, software, and networking issues escalated from IT staff.
• Collaborate with MSP to optimize ServiceNow workflows and reporting.
• Participate in system rollouts, migrations, and projects.
• Maintain documentation and SOPs; support cybersecurity best practices.
• Mentor IT Specialist I teammates and uphold security standards.

Skills

IT support

End-user systems

Communication

Customer service

Education

High school diploma

CompTIA A+

Network+

MCP certification

Tools

Active Directory

SCCM

ServiceNow

ITIL

Job description

SIG SAUER, Inc. is seeking an IT Service Desk Specialist II to provide advanced technical support for end-user productivity.

You will diagnose complex issues, document solutions, and collaborate with the MSP and IT teams to optimize ServiceNow workflows. Based in Newington, NH, this exempt, full-time role requires 3+ years of IT support, familiarity with Active Directory, SCCM, and ServiceNow, and strong problem-solving skills.