IT Service Desk Specialist II - Advanced End-User IT

SIG SAUER Careers; Tualatin (OR); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

SIG SAUER Careers is seeking an IT Service Desk Specialist II to provide advanced technical support for end-user environments. You will diagnose complex issues, document solutions, and collaborate with MSPs to optimize workflows in a team setting.

The role requires strong problem-solving skills, effective communication, and experience with Active Directory, SCCM, and ServiceNow. Interested candidates will support cybersecurity best practices and ISO procedures.

Qualifikationen

• High school diploma required, or equivalent combination of education and experience, with 3+ years of IT support focused on end-user systems.
• Familiar with enterprise tools such as Active Directory, SCCM, and ServiceNow.
• CompTIA A+, Network+, and MCP certifications preferred; ITIL principles understood.

Aufgaben

• Resolve complex hardware, software, and networking issues escalated from IT Specialist I.
• Collaborate with MSP to optimize ServiceNow workflows.
• Participate in system rollouts, migrations, and projects.
• Utilize ServiceNow for reporting and incident trend analysis.
• Maintain security and compliance with DoD cybersecurity standards.

Kenntnisse

End-user support

Active Directory

ServiceNow

ITIL

SCCM

Ausbildung

High school diploma

Tools

Active Directory

SCCM

ServiceNow

Jobbeschreibung

SIG SAUER Careers is seeking an IT Service Desk Specialist II to provide advanced technical support for end-user environments. You will diagnose complex issues, document solutions, and collaborate with MSPs to optimize workflows in a team setting.

The role requires strong problem-solving skills, effective communication, and experience with Active Directory, SCCM, and ServiceNow. Interested candidates will support cybersecurity best practices and ISO procedures.