IT Service Desk Specialist: Fast-Paced Tech Support

Memorial Healthcare System; Florida; On-site; USD 42,000 - 65,000; Full time

Job summary

Memorial Healthcare System is seeking a dedicated IT professional to provide advanced/second-level support for employees, vendors, patients, physicians and office staff in Miramar, FL. You will handle hardware, software and service/network requests, resolving issues in person or remotely.

The role emphasizes strong customer service, problem-solving and training teammates on end-user IT tasks, with escalation to senior support when necessary. A background in healthcare IT is a plus.

Qualifications

• Provides advanced/second-level IT support to employees, vendors, patients, physicians and office staff.
• Keeps users informed and resolves hardware, software and network requests.
• Minimum one year of IT experience, preferably in help desk/service desk or call center.

Responsibilities

• Enter support requests into ticketing system and track resolution.
• Consult problem management database and service desk systems to provide informed solutions.
• Offer remote or on-site assistance and escalate complex issues to higher-level support when needed.
• Provide end-user desktop training and assist in creating training materials.

Skills

Advanced support

Customer service

Technical knowledge

End-user support

Education

High School Diploma

Tools

Ticketing system

Service desk systems

Problem management database

Job description

Memorial Healthcare System is seeking a dedicated IT professional to provide advanced/second-level support for employees, vendors, patients, physicians and office staff in Miramar, FL. You will handle hardware, software and service/network requests, resolving issues in person or remotely.

The role emphasizes strong customer service, problem-solving and training teammates on end-user IT tasks, with escalation to senior support when necessary. A background in healthcare IT is a plus.