Healthcare IT Service Desk Associate – End-User Support

Mount Sinai Medical Center of Florida, Inc.; Miami Beach (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. is seeking a Service Desk Associate to provide advanced technical support to end users, troubleshooting hardware and software, and escalating complex issues as needed.

The role requires 1–3 years of service desk experience, familiarity with Windows environments, Active Directory, DNS, and other IT tools. A+ or N+ certifications are preferred. On-site work at our Miami campus may be required.

Qualifications

• Experience providing service desk support for Microsoft products, Novell, Active Directory, DNS preferred.
• AA or AS or equivalent experience required.
• A+ and/or N+ or equivalent certification preferred.

Responsibilities

• Identifies root causes of issues and determines resolution path.
• Documents issues and resolutions in the ticketing system.
• Provides timely follow-up and communicates delays or resolutions to users.
• Supports hardware and software across a diverse user base.
• Calls resolution and first-call resolution targets per policy.
• Mentors entry-level peers and shares knowledge with the team.

Skills

Windows support

Problem solving

Communication

Team collaboration

Education

AA or AS or equivalent experience

A+ and/or N+ or equivalent certification

Tools

Microsoft products

Active Directory

DNS

Novell

Job description

Mount Sinai Medical Center of Florida, Inc. is seeking a Service Desk Associate to provide advanced technical support to end users, troubleshooting hardware and software, and escalating complex issues as needed.

The role requires 1–3 years of service desk experience, familiarity with Windows environments, Active Directory, DNS, and other IT tools. A+ or N+ certifications are preferred. On-site work at our Miami campus may be required.